The global Customer Information System (CIS) market is forecast to reach USD 2.31 Billion by 2026, according to a new report by Reports and Data. The expansion of the Customer Information System market is the result of varied factors. Advancements in digital technology, the Internet of Things [IoT], and cloud technologies are some of the primary contributing factors boosting the growth of the market. Another essential factor propelling the growth of the Customer Information System (CIS) market is the increasing number of government smart city initiatives. Under these smart city initiatives, increasing emphasis is given on sustainability that results in managing transport, water, and energy smartly and effectively. In this initiative, CIS turns out to be useful in enhancing customer experience by providing them billing and consumption details promptly. The effectiveness of Customer Information System (CIS) in smart city initiatives has resulted in its increased demand, contributing to the growth of the market.

In addition to the specified factors, the fact that CIS is an essential component of the meter-to-cash value chain for electric, energy and natural gas utilities, which has also resulted in propelling the growth of the market. Key players of the market are taking diverse initiatives that are also having a positive impact on the growth of the market. As an instance, in 2020, SAP, a key player of the market, had introduced SAP Leonardo Partner Medallion Initiative. Under this initiative, 13 partners of SAP would be provided with the necessary support to develop new customer assistance solutions across the globe. Such actions by the key players of the market are positively boosting the growth of the market.

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Some of the key players operating in the Customer Information System (CIS) market include:

Hansen, Oracle, SAP, Itineris, Milestone Utility Services, Fluentgrid, Gentrack, Open International, Cayenta, and Hydro-Comp.

Segments covered in the report:

Operational platforms Type Outlook (Revenue, USD Billion; 2020-2028)

  • In-house
  • Outsourced
  • Co-sourced
  • Hosted
  • Others

Deployment type Outlook (Revenue, USD Billion; 2020-2028)

  • Cloud
  • On-Premises

Offerings Type Outlook (Revenue, USD Billion; 2020-2028)

  • Solutions
  • Services

Application Type Outlook (Revenue, USD Billion; 2020-2028)

  • Power and electricity management
  • Wastewater and water management
  • Utility gas management
  • Others

On the basis of regional analysis, the market is segmented into key geographical regions such as North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. According to the analysis, North America is expected to dominate the market with the highest market share. Asia-Pacific is anticipated to show a significant growth rate owing to rising development and population demands.

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Beneficial Aspects of the Report:

  • Global and region forecast of the Customer Information System (CIS) market from 2020-2027
  • In-depth analysis of market dynamics, industry outlook, market size based on types and applications
  • Details of value chain analysis, supply and demand ratio, production and consumption patterns
  • SWOT Analysis, Porter’s Five Forces Analysis, Feasibility Analysis, and Investment Return Analysis to provide a better understanding of the market and competitive players
  • Detailed insights on competitive landscape and emerging market trends

Research Methodology:

The market report is formulated on the basis of data obtained through extensive primary and secondary research. The data is further validated and verified by industry experts, research analysts, and professionals. The report considers regional demand and supply ratio, investments, market dynamics, capacity, end-use industry trends, and consumer behavior to generate a forecast report. The data is collected from verified sources such as government policies, regulatory published materials, journals, trade magazines, and verified data sources. The report uses advanced analytical tools such as SWOT Analysis, Porter’s Five Forces Analysis, Feasibility Analysis, and Investment Return Analysis to provide an accurate insight into the market scenario and competitive landscape. This report provides beneficial information to companies and new players to make lucrative business decisions. The market estimates and forecast data have been thoroughly verified through exhaustive primary research.

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