The global online trading market is set to rise even more amid the current situation of pandemic. The stocks have caught up the most limelight and got the most needed boost due to the digitalisation and stay-at-home mandate.
In addition to the rise in stock investors, there is also a rise in the stock broker companies. Currently there are 300+ stockbrokers registered with SEBI (Securities Exchange Board of India). And with the rising companies, there are rising challenges that comes along with it.
Challenges faced by the stockbrokers
- Stock trading is managed by SEBI registered trading brokers and substantial volume of business is handled over telephonic communications, making it difficult for storage, archiving & retrieval.
- During certain disputes, it becomes difficult to search through the files of multiple records and data.
- Unavailability of proper indexing of call records and less control increases the possibility of manipulation.
- There is no mechanism to record multiple calls
Cloud Telephony enters in the stock market
Cloud telephony is the future of every business. The unified communication solution is being adopted with few companies but will soon take the space and reduce the burden of companies.
Cloud telephony has many benefits and can act as an interface that allows the service brokers to record call and download the voice files in a secured Central Storage Interface.
Inbuilt solution in which customer calls are routed to the assigned branch and redundancy service number solution are few of the features that are mainly provided by every cloud telephony company.
Apart from this, schedular services is one of the benefits provided by the company to upload all recordings in local FTP server. Stock broker companies can also choose to have a separate route for premium and regular traders with support contact and KYC confirmation for Demat openings too.
Which cloud telephony provider to choose?
While there are many companies who says to have a lot of features when it comes to serving stock broking companies, there seems to be a few with most experience and multiple features.
One of the companies that I have come across is based out of New Delhi. The company under the name of Go2market and is set to be one of the fastest growing in the cloud communication field.
The unified communication solution company has many advantages that helps you in staying ahead of your competitors. It gives you unified view and retrieval option for all recorded files resulting in less disputes, less legal fee and increased profit margins.
Go2market provides you with increased supervisory control through live monitoring tools, hence increase productivity and capability to interact with customers easily.
With the increasing competition and stock investors adding every minute, the availability of a good stock broker is a must. So, if you’re someone still thinking of whether you should go for a cloud platform or not, connect with one of the experts on 8595080808 and know more about the services cloud telephony offers.
