Follow these troubleshooting options if your Arlo camera or accessory (such as a chime) is offline.
If your Arlo device is offline, follow these troubleshooting steps in order:
- Ensure that your device is within range of your WiFi router, Arlo SmartHub, or Arlo base station.
- If your device is connected to an Arlo SmartHub or base station, you can place your Arlo device up to 300 feet (90 meters) away from the Arlo SmartHub or base station. The maximum range is reduced by each wall, ceiling, or other major obstruction between the camera and SmartHub or base station.
- If your device is connected directly to your WiFi router, the maximum distance between your device and the router depends on the router’s strength. Additionally, the maximum range is reduced by each wall, ceiling, or other major obstruction between the camera and router.
- Ensure that an Internet connection is available.
- If your device is connected to an Arlo SmartHub or base station, check the LED(s) on your SmartHub or base station to check whether the SmartHub or base station is online.
- If your device is connected directly to your WiFi router, check the status of the Internet on your router. If your router isn’t connected to Internet, contact your router manufacturer or Internet service provider (ISP).
- Ensure that your device is receiving power.
- If you are using an Arlo wire-free camera, make sure the battery is charged and properly inserted in your camera. If the camera battery is low, a notice appears next to the device in the Arlo app.
Note: Arlo Essential Wire-Free Camera batteries can’t be removed. - If you are using an Arlo wired camera, make sure that the camera is properly plugged into a wall outlet, and the wall outlet is receiving electrical current. You should only use the power adapter and cable that came in the box with your Arlo camera. Avoid using third-party power adapters and cables.
- If you are using an Arlo wire-free camera, make sure the battery is charged and properly inserted in your camera. If the camera battery is low, a notice appears next to the device in the Arlo app.
- Ensure that your camera’s temperature is not too hot or cold (wire-free cameras only).
If your Arlo wire-free camera is too hot or cold, a notice appears on the device card in the Arlo app. You might need to heat up or cool down your camera before continuing to use it. - Power cycle your device.
If the above troubleshooting options don’t work, power cycle your device.- To power cycle your device, remove the battery for ten seconds, then reinsert the battery.
- If you’re using a wired device, unplug the power for ten seconds, then plug the device back in.
Note: You can’t power cycle an Arlo wire-free device that has an integrated battery, such as the Arlo Essential Wire-Free Camera. If you can’t power cycle your device, move on to the next troubleshooting option.
- Factory reset your device.
If you tried all the above options, and the Arlo app still shows that your device is offline, factory reset your device. After you factory reset your device, the device returns to default settings, and it is disabled on your account. However, the camera still appears on your Arlo account. This means that you must remove the device from your account, then follow the Arlo app setup process to use your camera after a factory reset.
If you are still unable to connect your Arlo device to the Internet, Visit Us.
Create an Arlo sign in account and log into the Arlo setup page via http://my.arlo.com/.
Open the Device Settings and select your Arlo camera.
Click the ‘Device Info ‘and then click on the ‘Firmware update’ option.
Arlo firmware update starts automatically.
Wait for a few minutes to complete the process.
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