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How Not To Do Business

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MUFFLE IT
How Not To Do Business

I was at a business client yesterday. I started working on their network a few months ago and as of yet they have not signed on for a “maintenance contract” which typically I would have been upset with by now but if they do not seem to care I am not going to hound them about it. But, I will bill them for each and every minute I am on-site or my technician(s) are on site.

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Well, yesterday was set up so the “old” computer person they had would come in and try to recover some old data that apparently only he and the owner knew about. They had been running a program to monitor all e-mail traffic and then log it into SQL databases.

 

Well someone should have coordinated better the “old” server that had crashed was at another location for a “possible” data recovery job. But, that is the system the guy needed to see if he could get to the SQL databases.

I looked at the owner and said “well maybe you should have said something this week when I asked you twice if he needed the old server to be here”. So then the owner goes on about trying to recover from old tape backups etc.

The old tape backup machine is not even hooked up to the new server. Finally, I told the owner I was leaving, no time to guess at things and I don’t do work this way.

 

Well as I’m walking out the old tech was following me with a stack of papers. I asked what’s up and he said “I am going to leave these invoices on (person’s name left out) desk and hopefully they will get around to paying me.

Did I say they still owe you money? He said ya, from jobs that were done months ago. I said really, they have paid on time for each and every time we come here. He said they never did that with him and then I thought I misunderstood what he said….I looked at him and said, “how much did you just say they owe you?”….He replied $6,000…..WOW….

 

I could not believe they owed him that much. But, more importantly, I could not understand why in the world he would come there to help them. To this business, those old files are “very very” important due to a lawsuit with an ex-partner…So they need this guy….I said to him “why in the world would you help them if they owe you that much money?”…His only answer was “some people think I’m crazy that way”….

 

Now I know this guy and have talked to him in the past, he actually is a good guy. He tried opening a storefront a couple of years ago but the location was terrible and it didn’t work out. I know him to be a proficient tech….

 

The whole point of this is I can’t understand for the life of me how a business can allow a client to get 6K into them, and then still do work for them. Even if they are important customers (which all of them should be) nobody should allow their business to be put in this situation. Invoice your customer(s) and if you don’t receive payment in a timely manner pay them a visit. If you do it once you should not have to do it again.

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