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Great Customer Communication

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Mark  Zucker
Great Customer Communication

In this blog, custom wedding albums for photographers provider, Zookbinders, shares the importance of great customer communication and why it is the key to building and maintaining great customer relationship. Check it out!

https://www.zookbinders.com/great-customer-communication/

Communication is key to a great client relationship. It’s so important that you understand what your clients’ needs are. It’s also equally important for you to be clear with your clients on the timelines for the services and products that you will be delivering. Nobody likes misunderstandings or unpleasant surprises. It is your job, as the business owner, to provide great customer communication that is clear, friendly, and effective.

Weddings and events are very personal and emotional celebrations. Your customers need to be able to enjoy their festivities, however, they also need to understand the process of doing business with you. Your pricing, turnaround times, and policies need to be articulated in a simple and friendly manner to keep expectations on track. 

Keep in mind your client’s priority is THEM, not you, and rightly so. Often with all the feelings flying around when planning a wedding, specific details like custom wedding album cover options, album design turnaround times, and payment schedules can get a little foggy. It’s okay to continuously review all of these items throughout the client relationship. Let’s look at some examples of great customer communication.

 

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Mark  Zucker
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