logo
logo
Sign in

From Personalization to Purchase: Customizing Your E-Commerce Business

avatar
Brian Burell
From Personalization to Purchase: Customizing Your E-Commerce Business

Today it is not enough to just bring your business online, you must also keep a strong connection between you and your customers through excellent use of personalization. An aspect physical stores cannot compete with, customizing the experience for each of your customers will set you apart from the pack in today’s crowded E-commerce landscape.

Why Personalization?

Traditionally in retail stores, you would be greeted by a sales associate upon entering, forming a bond of sorts with you as you go around the store and try on products. Shopping on the internet, however, is a vastly different experience, being more cold, impersonal, and done through a glowing screen in your home.

Personalization is something that we as customers have grown so accustomed to online that we hardly notice it, unless it is absent. In fact, Shopify found that 86% of customers said that that personalization had impacted what they eventually purchased from an E-commerce business.

Additionally, humans apply emotions—consciously and unconsciously—to everything they experience, and this applies to digital commerce too. If someone has a positive experience, a sense of loyalty will emerge, resulting in them likely returning for repeat business.

Steps to Better Personalize Your Business

Naturally, it is nigh impossible to apply that warm human touch over the internet, but the advancement of technology still allows you to reach out to your customers in an inviting way.

With plenty of information data out there like browsing and purchase histories that can help you get a grasp of what customers want so you can make them truly feel like individuals, not just one of your many regulars. Even something as small as knowing a customer’s name is pleasing to 75% of consumers according to Forbes.

Here are some tips on how to personalize your experience for each of your customers:

Your data is your friend

As an owner of an E-commerce business, keeping track of your data should already be second nature to you for managing your monthly costs. However, this can also be applied to your customers to better grasp what they are looking for out of your digital store.

With E-commerce platforms like BigCommerce or Shopify, you can utilize a wealth of customer analytic data, from the web traffic each page gets, the words customers search for, and their personal information. Investing in these services, or a consulting company like Katalyst Technologies, will give you the edge your sales and marketing team will need in the future.

To know more - https://katalysttech.com/blog/from-personalization-to-purchase-customizing-your-e-commerce-business/

 
collect
0
avatar
Brian Burell
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more