OpenText Exstream is an emphatic omnichannel customer communication platform developed for omnichannel customer communication management (CCM). This flexible, scalable platform is a state-of-the-art solution that helps organizations engage with their audiences in more meaningful ways through highly personalized communication and content across all channels.
What is Customer Communication Management (CCM)?
Customer communication management is also known as Ccm Software is excellent for the foundation of any successful business. In recent years, these communications have taken on new implications. As the Omni Channel became a core expectation, the CCM platform emerged as an essential tool in helping companies connect with their audiences as well as gain high-level insights from communication data.
Customer Communication Management helps companies retrieve, store and create consumer communications in all departments and for any purpose. From marketing outreach to customer service, documentation, warranties, and account management, CCM can seamlessly connect, build trust, gain loyalty, and gain an in-depth understanding of the shopping journey. Provides on-brand method.
OpenText Exstream: A central platform for all your needs
OpenText Exstream is a multi-channel CCM medium that promotes highly relevant, real-time customer communication, helping companies maximize value from each touchpoint.
From instant messaging to content management and processing automation, OpenText Extstream makes communication centralized and democratic and eliminates the complexities and disadvantages involved in managing communications across multiple channels.
Create dynamic and accessible PDFs
Improve compliance and streamline documentation with automated, personalized PDF creation for invoicing, logistics management, and more. The dynamic nature of the OpenText features enables highly personalized and relevant messaging, including charts, videos, and hyperlinks — all fully compliant with ADA and AODA access standards.
Easy rational and migration
Open text features enable easy rationality and migration. Within a comprehensive content strategy, this feature helps reduce organizational costs while minimizing the incidence of duplicate content, improving performance, and increasing the value of your content creation efforts.
Expandable and flexible
For companies that are experiencing rapid growth or entering new markets, maintaining consistency and consistency is critical to success. OpenText features include multiple languages, geographies, demographics, and distributions, as well as expiration dates for content to ensure timely versions.
Now that you are familiar with the top seven features of OpenText, it’s easy to understand why OpenText Exstream is the leading enterprise CCM solution. It is flexible and fully scalable for organizational needs, helping you to please your customers while maintaining the right balance of cadence and personalization across all digital channels.
To know more about Ccm from Top Customer communication providing companies, We would be interested to learn how your organization navigates complexity and how much control you would like to give your business users over-regulated or marketing communications, from creation, management, personalization, targeting, to delivery and access to reporting. Visit our website…
So, your company (ECM) has decided to invest in the solution, but before you make a bad decision and make a deal with the first ECM provider you find on your internet search, consider these 10 “must-have” features of your choice.
Central repository: Central repository, which is accessible through robust content management software, simplifies your file-sharing by managing multiple file-formats from multiple locations, whether paper or electronic content.2.
Secure Email Files: Store incoming and outgoing emails in a system that connects to clients, vendors, and contractors to help end lost emails — and most importantly, make sure it can easily integrate with popular email applications already in use.4.
Client Portal: Customer access to a self-service portal can take your customer service potential to the next level — make sure it integrates easily with your website so you can personalize your brand.5.
Document retrieval: Easy retrieval of all documents to expedite the process should be searched by contacts, advanced filters, and keywords.6.
Mobile Access: Anytime, anywhere accessible on iPhone, iPad, Android smartphones, tablets, and other popular mobile devices allows increased productivity and enables efficient operation.7.
