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Five Benefits of Contactless Banking

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Aman Nigam
Five Benefits of Contactless Banking

The COVID-19 pandemic has changed many things across the world. One of these is the way people bank. As people still hesitate to visit banks personally, they have adopted contactless banking as a new way of life. Contactless banking is based on RFID or NFC (Near Field Communication) technology. It can be performed in various forms including credit and debit cards, smartphones, smart cards, key fobs or other devices, including wearables. The smart card or contactless card is by far the most adopted means of payment across the world and as per a recent report, the global market for smart cards is expected to reach $65 billion by 2025.

                    

Popular across many countries

Contactless banking is already the preferred choice of payment in many countries like the UK, Spain, France, Australia and other eastern European countries. The system is being slowly adopted in the US since the last 8 months.

 

Gives customers choice to make transactions

Contactless banking offers customers the choice to make their payments using the newly introduced bank’s applications. They can download the banks’ UPI app for seamless, swift and socially distant transactions. A few other benefits of contactless banking include:

 

Doubles customers’ transaction speed

With contactless banking, customers can make their payments within 15 seconds as time required for processing and handling of cash is reduced. Also, contactless banking does not ask customers’ their pin numbers; ensuring the privacy of their transactions

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Protects against frauds

Contactless banking protects customers from banking frauds by giving them the power to freeze their accounts in case of loss of cards. A built-in protection system prevents repetition of the same transaction by accident. The system uses unique numbers for transactions which ensures that the details and numbers linked to the card cannot be decrypted. Also, the customer is protected from larger, unauthorized purchases made from his account by setting a small limit on the card.

 

Offers a safe and convenient way of banking

Contactless banking does not require customers to use their cards from their wallets. They can simply connect the NFC technology used in this process with their phones and connected accessories such as watches or rings. This makes the payment process easier for the customer.

 

 Enhances customers’ overall banking experience

Contactless banking helps shops improve their service to customers and increase the average transaction value (ATV). Shops do not need to print out a receipt on authorisation unless asked for by the customer or if the transaction is of a higher value. This reduces the customers’ transaction time.

 

Helps banks tap VIP clientele

Contactless banking enables banks to enhance their customer experience. They can also differentiate themselves from their competitors by offering added-value services. New upmarket contactless smartcards introduced in the market such as metal cards can help them tap more VIP and wealthy clientele.

 

The COVID-19 outbreak has made contactless banking absolutely essential for customers in India. We hope the above mentioned benefits encourage you to adopt contactless banking for all your banking transactions in daily life.  

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