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How to fix My5 Not Working on Samsung TV

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Danriya
How to fix My5 Not Working on Samsung TV

If You are facing problems for loading the My5 on your samsung TV, then you will only do two things. 1. update your My5 app or 2. install it again. How you do this it only depends on the model what are you used.If you are not sure what is your Tv model number, you can open the settings of TV menu, Click on the support and then you select contact samsung or About this TV, which should give you the details on screen. Read the full article here on My Geek Score: my5 not working on samsung tv.


Method 1. Soft reset the TV

A soft reset shuts the TV down completely and reboots it, rather than placing it just into standby mode. This can solve issues that you may be having with apps. There are two ways to soft reset your TV.

  • Press and hold the power button on your remote until the TV turns off and on again. This should only take about 5 seconds. 
  • Unplug your TV from the power socket for 30 seconds, and then plug it back in.

Method 2. Check for software updates

Software updates provide bug and security fixes for your device. Keep your TV’s software up to date to prevent errors.


Step 1. Press the Home button and navigate to the Settings.

Step 2. Go to Support, and then select Software Update.

Step 3. Click Update Now to start updating your TV.

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