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Best 5 Cloud-Based Call Center Solution Provider

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Sansoftwares
Best 5 Cloud-Based Call Center Solution Provider

Generally, there are two types of call center solution providers. One is on-side and the second one is cloud-based. If you don’t have any specific reason for using on-site premises, you should consider using a cloud-based solution because it is more reliable, efficient, and cost-effective. If you are also looking for some of the best-hosted call center solution providers. In this article, we are going to tell you about some of the best cloud-based call center solution providers.

 

List of Best 5 Cloud-Based Call Center Solution Provider

Below we have mentioned some of the industry-leading cloud-based call center solution providers that provide robust software support for the business. Though you have to check which one will be a good fit for your business.

 

SanCCS - The Best Cloud Call Center Solution

SanCCS is one of the best call center solutions software. The main focus of this software is on streamlining call center operations, better services, and quicker resolution. There are tons of extra features that every business needs to make the operations more efficient.

Below we have mentioned some of the advantages of SanCCS:

●    Automated Call Distribution

●    Real-Time Analytics and Report

●    Multilevel IVR

●    Self Designable Web-Based CRM

●    Seamless Integration

●    Skill Based Routing

●    Agent Performance MIS

●    Omni Channel

 

Ameyo

They call themselves a full-stack cloud contact center software. Ameyo promises to provide a call center solution software with minimum set-up time. They offer enterprise-grade security, flexible deployment options, and no IT overheads.

 

Here are some of the key advantages of Ameyo:

●    Capable for remote work

●    Contact center modernization

●    Omnichannel customer engagement

 

 

Knowlarity

Knowlarity empowers businesses by streamlining their sales process. It provides a ton of features such as click-to-call, call recording, voicemail, multi-lingual support, activity dashboard, automatic lead distribution, contact history, and much more.

If you are from an educational industry, Knowlarity promises to increase 30% sales productivity. Banks can be benefited from one-on-one mapping with relationship managers and multilingual and multi level IVR. In the real-estate industry, Knowlarity can increase by 20% in brokerage and 50% in lead capturing.

MCUBE

MCUBE is one of the good cloud-based call center solution providers. They serves to some of the big companies in India. They offer call record analytics, CRM integration, number masking, hold-on music, visual receptionist, and more.

 

There are plenty of other things that MCUBE has to offer such as:

●    Tracking

●    IVR

●    Toll-Free Numbers

●    Auto-Dialers

●    Lead Management

●    Support Management

 

Avoxi

Avoxi provides a flexible, affordable, and easy-to-use cloud contact center platform for global business. It allows to manage call center agents, phone numbers, customer service metrics, call routing rules, and more from anywhere, you just need an internet connection and a laptop or mobile device.

 

Here are some of the advantages of Avoxi:

●    IVR/ Auto-attendant

●    Advanced call routing

●    Queue call back

●    Advanced Analytics

●    Call monitoring

●    Integration

●    Click to call

 

Exotel

Exotel is capable to improve customer experience with a remote-ready & fully capable cloud call center solution. They have worked with some of the big names such as Flipkart, Ola, Redbus, Quikr, Practo. Exotel can handle and provide services from small businesses to large-scale corporate as well.

Here are some of the main key advantages of Exotel:

●    Multi-level IVR

●    Auto Dialer

●    Automated calls and SMS

●    Call recording

●    Daily email reports

●    Conditional call routing

 

Wrapping up

That’s it with the list of the best cloud call center solution providers. You choose any one of them according to your business needs and budget. You can go through the website of all individual providers to get a better idea about the product. Also, if any services provider fits your requirements and budget, you can ask them for a free trial as well. 

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