Every product that reaches you involves the cumulative work of several organisations. Right from the point of origin to the point of delivery, these organisations ensure that the product reaches the customer safely. While supply chains have always existed, orderly management of the entire chain guarantees timely and safe delivery of the product to the customer.
The importance of supply chain management was realised only in 1982 when Keith Oliver, a consultant with Booz Allen Hamilton, coined the term. A decade or so later, it came into being. It came to India much later but is a booming sector today. It is predicted that the supply chain industry will see 9-10 percent growth in the next few years.
However, a common concern has been of the discrepancies in the last mile of the supply chain. All the stakeholders in the chain tend to get disturbed at the last mile hitches. The customer will be pleased if the delivery is smooth and on time. After all, who likes panic calls at the last moment? Besides, the reputation of the company and the supply chain service provider is at stake. The customer may not return if anything goes wrong. Systematic and strategic coordination of activities of the various steps in supply chain ensures credibility and quality. Generally, consumers tend to see the point of origin and the point of delivery. What they usually are unaware of is what happens in between. Hence, every step matters in a supply chain.
With the introduction of Goods and Services Tax (GST) and liberalisation of Foreign Direct Investment (FDI) supply, chain management got an impetus. Those who were already into it began upscaling their services. Technological advancements have helped supply chain solution providers to give smoother and more efficient services. Their innovative solutions have beaming customers.
However, managing the supply chain in a vast country like India with a developing economy is a big challenge. While there are many supply chain management companies, few stood out with their brilliant services. We featured them in our latest edition of Insights Success, The Most Recommended Supply Chain Solution Providers.
These companies are grabbing an enviable reputation by transforming the way supply chains function while also setting an example for others in the vertical to emulate.
Read this informative edition to learn more about this fast-growing sector and the painstaking efforts these companies take for customer satisfaction. Also, do go through the specially curated articles by our in-house writers.
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