What Are Must Have Features When Build An App Like Uber?

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Features of Uber clone apps

1. Registration/Social Media Log-In

This is the first feature that everyone will see when they download the application. To use these types of applications it is necessary that passengers have their account on the application. They can either log in using their social media accounts and later add their contact number or directly log in using their contact number itself. This is the part that should not just force users to create a new account and should allow them to log in using social media accounts to save time. This is something that proves that the application developers are interested in better services that data accumulation.

2. Booking

fter creating an account or logging in with a social media account, users should see an option to book a cab or a bike, whatever they prefer. For this feature, the app has to ask for permission to access the user’s location so it can track down the current location of the user. There should also be an option for the user to input their location manually in case GPS is not working properly. A situation can also arise when a person has to book for someone else, so if there is no option to put in an address manually, they will never be able to make a booking for their friends or family. This is something that will make the users switch to another app that provides that feature. A PWA development company can add this and all other features that have been mentioned here and provide the company with a great solution for less cost.

3. Fare Estimation

This is what comes after the user confirms where they want to go and from where. They should know the estimated fare for each vehicle type. This will allow them to decide what vehicle type they want to choose and if they really want to avail of that service or not. The fare estimation should also include the breakup of the fare, the taxes, the surge charges, and the discount. This is the place where they can also apply discount codes and other offers. This fare should not change much when the ride ends, otherwise, that will discourage the user from using the app again.

4. Tracking The Driver

Tracking the driver is one of the most important features of a taxi application. This is for the purpose of transparency and also to keep the passengers updated about the location of the driver who they chose. They will get to know how long it will take for the driver to reach their pick up location. This is something that allows them to come to the pickup point in time if they are far away from it and then give directions to the drivers.

5. Payment

Payment options and features should be simple and also the ones that are in trend. Cash and debit/credit cards are the traditional methods of payment but there are some new ones that can be considered. PayPal-like wallet payment services should be included and UPIs should be added. All of these are the trending payment methods and they will motivate users to pay digitally. One more payment option that can be added is a wallet that is specifically for Uber-like app development. It is an in-app, personal wallet using which customers can get a cashback and also pay from it. Users should be allowed to add money via gift cards and other digital methods. They will get the benefit of paying faster and without the use of any OTP, thereby not putting their account at risk.

6. Notifications

This is a feature that all the apps need. This is more important for the development company and the ones who own the app more than the users. This is something they need to do so that their offers and updates reach their consumers at the right time. Notifications should also not be overdone and should also be creative. Overdone notifications can irritate users and force them to disable the app, which will be negative for the taxi booking app development. Notification types are also important, developers have to make sure to customize them according to users’ preferences.

7. Ratings And Reviews Of The Driver

Drivers should be rated and reviewed by passengers and vice-versa. This will allow both the drivers and the passengers to know if they want to choose each other or not. Both can cancel each other's requests if their ratings are not good. And proper reviews also help passengers to know if a driver is polite or strict. Also, the driver can know the same about a passenger and how they need to behave with the passenger. This will make the ride the best one for both of them and make it a perfect experience. Reviews and ratings are mandatory to maintain the trust of passengers. There are many things that will be impacted by this, like the number of times a person books a ride. This also makes them feel good if they get the best drives. The best thing about this is that both parties can make sure that they are nice to each other so they get the best ratings. It can be even better if they can reward them based on the ratings to motivate good behavior. Mobile application development services need to keep this feature working in the best way.

8. Customer Support

Customer support might have come at the end of this list but it is one of the most important features to have in the app. The reason for this is that there will be issues that are either related to the services or the payment or anything else. Those issues, if left unattended, will create a negative market image for the app, and eventually, the brand will fall. This will be a big setback for the taxi company. To make sure this doesn’t happen, the development company needs to make sure that they develop a good customer support feature. The app should have chat support, call support, and email support. All three can be done in the best way if developers and the support staff work together. The development team can ensure that the messages always reach the support team and there is no glitch in the process