What if you could increase the productivity of your mortgage loan processing operations? Without any additional costs? That means not hiring new staff, further training of traditional office support, no other HR expenses, no new payroll taxes. And at the same time, speeding up the processing period, which means additional profits.
Sounds pretty good, right? Just like magic!
Hundreds of lenders and brokers are taking advantage of this opportunity right now!
So really, the only question is: "why aren't you?"
The "magic" solution is Mortgage Business Process Outsourcing. And it's not really "magic ." It's just an innovative business strategy.
If you've been on the most recent roller-coaster ride with sales during the Covid 19 pandemic, you've seen first-hand the havoc that a volatile housing market can wreak. And you might have when you have a chance to catch your breath, wonder: "how can I flatten these hills and valleys?" There are real advantages to taming a wild market for all the reasons stated earlier, but it's something hard to do when you're in the middle of it! Think Mortgage Outsourcing. Think bigger profits! Think of hiring Mortgage Processing Services rather than an in-house group of employees to fulfill that function.
Wouldn't it be wise to do it when the market isn't crazy? So that's what we want to discuss here. But what exactly is a Mortgage BPO, and why will it work for you?
Mortgage Outsourcing Benefits
Huge! The last two years have turned the usual ways of the mortgage business on its head. For a while, confusion reigned, but the industry took some valuable insights away from the Pandemic chaos and became both resilient and resourceful. But don't take our word for it; examine them for yourself.
Minimum cost – A notable example is the staffing and learning how to be nimble when confronting an ever-changing landscape. You need more processors one month; two months later, you need fewer. Outsourcing those assets makes the constant change in demand easier to handle because staffing and resources are flexible. And outsourcing can do this while saving lenders and brokers up to 40% versus in-house staffing costs.
Information security is usually the first question from firms considering outsourcing: "that all sounds good, but what about security?" Outsourcing firms understand this and maybe the most secure business operators on the planet. They know that their reputation demands total commitment to keeping their customers' information safe. And they can provide measures that smaller lending operations can only dream of.
Speed – having a well-trained and experienced team can make all the difference when turnaround time is crucial. Imagine you're a logistics operation that needs to get widgets from point A to point B, but doesn't have the resources to own your own fleet of trucks. What do you do? You go out and hire the best trucking company you can afford. Because outsourcing firms have multiple clients, they can afford the best and fastest processing systems available.
Create time (for you) – to do what you and your team do best, keep bringing in new business! The least exciting chore in the lending process is moving a loan from application to closing. You'd rather be on the street or phone making the next deal, right? Well, hiring an outsourcing partner will allow you to do just that! So you can concentrate on your core skills.
Customer service – there will be speed bumps in any process, usually where you least expect them. So, do you drop what you're doing to deal with the problem? Of course. But if you've got an outsourcing partner, they'll take care of that. You continue with your current tasks, let the outsourced back office handle the problems.
Latest tech – in any process that requires technology, the race for the latest and best equipment can be a costly race. And not only does it consume money, but it also gobbles up time as well—time spent on integration and training. Once again, we understand that time is precious, and if there's any way it can be saved, let's keep it!
Big data – big data and all that it implies for the mortgage sector promises significant returns for those firms that can afford the technology. But if you can't afford to invest in the tech that can supply the benefits of big data, are you doomed to finishing in last place? Not with outsourcing. With outsourcing, Big Data can help you without the massive investment. Again, it's the advantage of having multiple clients that makes it possible.
Some Key Takeaways From Mortgage Outsourcing
Now that you know some of the advantages of outsourcing mortgage processing, what can you do to make it work for you?
First, engage your prospective outsourcer. Choose an experienced outsourcing partner, examine their references, abilities, history, and all the factors you would consider when assessing a partnership with anyone. Then negotiate the fees that work for you; Mortgage Business Processing Outsourcing (MPO) firms realize they swim in a very competitive pool, so they're anxious to get your business. It would be best if you had some solid metrics to compare their performance; make sure they'll supply them. Once started, periodically review both the process and the results.
Making Outsourced Mortgage Processing Work For You.
What do you gain? What do you give up? Let's look at the gains first:
Experienced, trained, and savvy operators that can make the Mortgage Process smoother, faster, and more affordable. Huge tech cost reduction thanks to the economy of scale. The latest tech and best industry practices. The best security is made available to mid and small-sized firms. Constant upgrades in both operational methods and knowledge of Mortgage Processing. Access to all the advantages provided by Big Data. Freedom for your key staff members to do what they do best – sell more mortgages!
Mortgage BPOs are turn-key, affordable, scalable, flexible, upgradeable, fast, accurate, and available to even the smallest of operations. And what do you have to give up for this? Not sure if we can come up with a downside.
Start your journey today. Investigate all your options for outsourcing!
