Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area, and surroundings. A hotel survives on the sale of rooms, food, beverages, and other minor services such as the laundry, health club spa, and so on. It is rightly said that housekeeping is a 24 x 7 x 365 operation. Be a hospitality graduate from Heritage Institute Of Hotel & Tourism and make your Career in Hospitality Management.
Housekeeping plays a very important role in the hospitality industry such as:
- To achieve the maximum possible efficiency in ensuring the care and comfort of guests and in the smooth running of the department.
- To establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.
- To ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
- To provide linen in rooms, restaurants, banquet hall, conference venues, health clubs, and so on, as well as maintains an inventory for the same.
- To provide uniforms for all the staff and maintain adequate inventories for the same.
- To cater to the laundering requirements of the hotel linen, staff uniforms, and guest clothing.
- To Provide and maintain the floral decorations and maintain the landscaped areas of the hotel.
- To coordinate renovation and refurnishing of the property as and when in consultation with the management and with interior designers.
- To deal with lost and found articles.
- To ensure training, control, and supervision of all staff attached to the department.
- To establish a good working relationship with other departments.
- To ensure that safety and security regulations are made known to all staff of the department.
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