Alexa is a smart virtual assistant that can manage and perform several functions including playing music, answering questions, delivering news, and much more. The Amazon Alexa and Echo work well together, sometimes Alexa indicates that the Alexa is offline or the Echo device is offline.

There are many reasons for Alexa offline issue and you might not know why your Alexa device offline issue has occurred.

First, you need to know the causes behind the Alexa offline or Echo Dot offline issue. When you know the causes of the Alexa device offline issue, then you can easily troubleshoot the Alexa echo offline issue.

Most Alexa users have faced Alexa is Offline error. It is very common and can be resolved with easy steps. In this blog, we discuss the causes and solutions of Alexa offline or Echo dot offline issue.

Don’t Panic. Stay here and find the right solution for your Alexa Offline Issue.

Reasons Behind the Alexa Device Offline or Echo Dot Offline:

Before resolving the Alexa offline issue, first, you should know the various causes of Alexa not working or Alexa Echo Offline error.

· Low Wi-Fi Network Connection

· Dirty Echo Device

· Alexa Device is not in-network range

· Power Adaptor issue

· Alexa Echo Factory Setting issue

· Distance between Router and Alexa Echo device

· Outdated Alexa App

Troubleshooting Steps to Fix “Alexa Offline” or “Echo Dot Offline” Error

Step 1: Check your Wi-Fi Connection

Make sure your Wi-Fi network has a proper connection or your Wi-Fi is running well. Sometimes low network or weak network connection may be caused by Alexa offline. If your Router hasn’t worked well, then turn off the router and wait for 10 seconds and then turn on the Wi-Fi router and try to connect with Alexa.

Step 2: Make Sure Echo is Closer to the Router

Sometimes an Echo works well, but it shows offline because of too much distance between the router and the Alexa device. So move the Alexa echo device near to the modem or the router for a better connection.

Step 3: Update Alexa App

Do you know when you last updated your Alexa App? Sometimes outdated Alexa app not working well and has shown the Alexa offline or Echo offline issue. Update your Alexa app on your mobile.

Step 4: Make sure the Alexa Echo device is plugged in properly

Make sure the Echo is correctly plugged in using its original power adapter. Unplug your Alexa device from the power outlet and then wait for 15 seconds and then plug it back into the wall power socket.

Step5: Check Alexa Power Cord

If the power cord attached to your Alexa device is damaged, broken, or cracked that may be the cause of the Alexa offline error. So check the Alexa power cord, if need to replace it with a new one.

Step 6: Uninstall & Re-install the Alexa App

If the Alexa device offline issue is not getting away, then you can try to re-install the Alexa App. First, uninstall the Alexa app or reinstall the Alexa app on your smartphone.

Step 7: Factory Reset Amazon Alexa Echo

If the above solutions haven’t worked then you can try to factory reset your Echo. Reset the echo device to its original settings. Register it to your amazon account and enter the device settings into the Alexa app.

Also Read: Why Amazon Alexa App not working on Android

Hope these troubleshooting steps resolve your Alexa offline issue and get your Alexa back online. However, if the problem persists, then you can contact Amazon Alexa Helpline technical experts through Free Live chat.