What is the point of sale software?
Let’s start our conversation with the decoding of the abbreviation POS. What does this mean? So, POS stands for “Point of Sale” or “Point of Service”. More specifically, it is a complete set of hardware and software, the task of which is to automate sales and service processes.
POS solutions are aimed at simplifying the work of service personnel (and, accordingly, speeding it up). In one word, employees of a store, restaurant, or other similar institution use these systems to ensure that everything is always at hand, which means that they can perform their duties quickly, efficiently, and competently.
How does POS work
If you are looking to build your own point-of-sale solution, you may know that the answer is going to be extremely business-specific. Here’s just an example of a basic interaction: the customer pays at the checkout. The cashier names the items by scanning them with a barcode. Then they then select a payment method, complete the sale, and print or email the receipt.
What goes on behind the scenes is a different story. Once an item is scanned, it is deducted from inventory and included in reports such as sales by item/department/tender. It also reports any customer related to an order or any discount. Finally, the sales data goes into the X and Z reports, shift summary, transaction report, and analytics dashboard.
In the old days, when data didn’t magically leave the cash register, merchants had to spend days developing a successful business strategy. Now they have ideas at their fingertips and at the touch of a button.
Learn about the basic features of a Point of Sale software
In this day and age, consumers are more digitally savvy and increasingly shopping online.
A report by Temasek and Google says that Singapore’s e-commerce market is expected to exceed S$7 billion in 2025.But when things start to move into the virtual space, what should you do to better serve your customers ONLINE?Winning online retail customers and serving them better:1.
But do make sure that the layout has to be pleasant to the eyes.I won’t go into details about classifying your items together; having a search/filters function for easy navigation etc… All these are already taken into consideration by many retailers.
Let me check out their website by clicking on the link!”The frustrating thing is, some e-commerce stores are easy-to-navigate ONLY when browsed from a desktop computer.
But customers only recognize the brand and they will expect the same level of treatment and experience from both your physical store and online sites.It is crucial to take note that when it comes to managing your staff, make sure that everyone shares the same mindset that they are not just an individual – they also represent the brand of the company.3.
Reaction time must be fastThe study reveals that brands are not responding to customers online (especially social media) fast enough – or at least, not up to the expectations of customers.Moreover, customers take things to social media only after reaching out via email/call but didn’t work.
