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Salesforce Developer Certification Training

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Pankaj Nagla
Salesforce Developer Certification Training

Salesforce is the world's leading Customer Relationship Management (CRM) software, helping businesses connect with their constituents and partners. This overview will give you a comprehensive introduction to managing sales, marketing, customer relationships, and overall administration for your organization. You'll learn how to configure and use Salesforce for maximum efficiency and return on investment. The Salesforce Course program helps you to learn about pricing methodology, discounting, and quote management. In this Salesforce training, you will learn how to configure Salesforce to collect, analyze, and retrieve vital customer information and create applications using Salesforce Lightning.


Understanding the core concepts of Salesforce CRM

CRM includes all interactions with an organization's constituents. This includes prospecting, the sales process, retention, marketing efforts, and customer service. The core of Salesforce Certification is the out-of-the-box CRM functionality that is provided when you sign up for the platform. There are various editions provided by Salesforce; each edition provides different features and per-user price points. The four editions of the core CRM product are as follows:


•Salesforce Essentials: A small-business CRM for up to 10 users

•Salesforce Professional: A complete CRM for any size of the team

•Salesforce Enterprise: A deeply customizable sales CRM for your business

•Salesforce Unlimited: Unlimited CRM power and support


Salesforce Certification uses the concept of different clouds to bring together specific features. For example, all of the core features of running a sales operation, such as lead and opportunity management, are included in Sales Cloud. Features such as cases and knowledge bases fall under Service Cloud. There are also other clouds, such as Marketing Cloud, Analytics Cloud, and so on. The preceding editions in the bullet list focus on Sales Cloud and/or Service Cloud.

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