Contact Center Analytics Market report published by Value Market Research, which studies the future outlook of the market. It includes the size, share, growth, trends, key players, segments and regional analysis in detail during the study year 2022-2028.
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the contact center analytics market include 8X8 Inc., CallMiner, Cisco Systems Inc., Enghouse Interactive, Five9 Inc., Genesys, Genpact Ltd., Mitel Networks Corp., Nice Ltd., Oracle Corp., SAP SE, Verint Systems Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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Market Dynamics
The contact center analytics market is expected to grow at a favorable rate. The benefits offered by contact center analytics include improved service efficiency, monitoring employees’ performance metrics, call times to work, and growing customer satisfaction creates demand for this service. The popularity of social media platforms is another reason for growth. By analyzing customer feedback on social media sites, contact center analytics help organizations the real-time tracking of the social media content. These factors help businesses to improve their operations and gain a competitive advantage in the market. The contact center solutions powered by artificial intelligence will likely create new market opportunities. Telecommunication companies worldwide focus on first contact resolution and improving call deflection or call diversion to offer better customer service. These are additional factors driving the demand for contact center analytics in the forecast period.
The research report covers Porter’s Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of contact center analytics. The growth and trends of contact center analytics industry provide a holistic approach to this study.
Browse Global Contact Center Analytics Market Research Report with detailed TOC at https://www.valuemarketresearch.com/report/contact-center-analytics-market
Market Segmentation
This section of the contact center analytics market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.
By Solution
· Cross-Channel Analytics
· Performance Analytics
· Predictive Analytics
· Speech Analytics
· Text Analytics
By Service
· Integration & Deployment
· Support & Maintenance
· Training & Consulting
· Managed Services
By Deployment
· Hosted
· On-Premise
By Enterprise
· Large Enterprises
· Small & Medium Enterprises
By Application
· Automatic Call Distributor
· Customer Experience Management
· Log Management
· Real-Time Monitoring & Reporting
· Risk & Compliance Management
· Workforce Optimization
· Others
By End Use
· BFSI
· Consumer Goods & Retail
· Government
· Healthcare
· IT & Telecom
· Travel & Hospitality
· Others
Regional Analysis
This section covers the regional outlook, which accentuates current and future demand for the Contact Center Analytics market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.
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According to a new market research report "Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022", published by MarketsandMarkets™, the contact center analytics market expected to grow from $709.5 Million in 2017 to $1,483.6 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%.Browse in-depth TOC on "Contact Center Analytics Market"71- Tables 43- Figures160- PagesDownload PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=115741185The major driving factor for this market remains high demand for better customer experience management solutions which can provide 360o view of customer data and enable companies to gain crucial insights into this data to enhance customer experience.
Proliferation of cloud computing, growing demand for speech and text analytics solutions, and increased compliance requirements are other key drivers fuelling the growth of contact center analytics market.Customer experience management application is expected to grow at the highest CAGR during the forecast periodCustomer experience analytics aggregates customer interactions, transactions, feedback, and agent data to provide an end-to-end picture of the customer journey.
Contact centers can leverage from contact center analytics by integrating and analyzing customer data from multiple channels and utilize generated insights to improve their contact center operations and find new opportunities to engage and serve their customers.
Some of the major opportunities include automatically assigning a reason for all customer contacts based on speech, text, desktop and transaction analytics.
The on-demand contact center analytics solutions are cloud-based deployment of contact center analytics solutions and provide benefits, such as cost control, resource pooling, and less implementation time.
North America is the home for most the industries with large operation base and customer contact centers, showing prominent adoption of cloud-based and on-premises analytics solutions in most of its industries.
Market HighlightsThe contact center analytics solutions system helps to identify the customer needs, product problems and thereby provides solutions to improve the customer lifecycle.
Increasing demand for customer’s satisfaction, the increasing demand for customer experience management, retaining the customers and competitive environment are the factors boosting the growth of the Contact Center Analytic Market.
The market is expected to have high growth over the forecast period.Key Players The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.According to Market Research Future, market has been segmented into touch point, end-users and region.Get Sample of Report @ https://www.marketresearchfuture.com/sample_request/3934Key Players The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.Segmentation: On the basis of application, the market has been segmented into workforce optimization, risk management, customer experience management and real time monitoring.
Out of these, customer experience management accounted for the largest market share, because of automatically assigning a reason for all customer contacts based on speech, text, desktop and transaction analytics.
Also, predictive analytics capabilities enable contact centers to detect and analyze cross-channel behavior patterns.On the basis of end-users, the market has been segmented into banking & finance, manufacturing, government, it & telecommunications, energy & utilities, healthcare, automotive, media & entertainment among others.On the basis of region, the market has been bifurcated into North-America, Europe, Asia-Pacific and Rest of the world.Market Research Future AnalysisThe global contact center analytics market is expected to grow significantly over the forecast period, 2017-2023.
BFSI and healthcare segment of contact center analytics market globally drives the market.
