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Why are Delta hold times so long?

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Why are Delta hold times so long?

Why is Delta hold times so long?


Delta Airlines provides flight services to your desired city and country. You can book, cancel, and view the location of a flight through the Airline. However, if you have any issues, you will call the Airline, but in the recent few years, the Airline has been facing the problem of less customer support staff. If you contact them for help, Delta Airlines long hold time is around 2 hours. The call time depends on call traffic, if there is low call traffic, you will get instantly connected with the Airline, and if the Airline has high call traffic, your call might get connected in 2-3 hours.


Methods to connect with Delta Airlines without getting on hold


Suppose you want to talk with a customer service representative at Delta Airlines without getting on hold. There are several methods through which you can get directly connected with a representative at the Airline. You can use the following methods to communicate with someone from delta Airlines without getting on hold: 


Call the Airline’s local number -  If you get a long hold time while calling the Airline, then you use their local number to talk to a live person at Delta Airlines, and he will provide you with the answers to your questions. You can find the number of your city or country on the Airline’s official website.  


Use the Live chat option - Live chat is the best alternative to a phone call, and you will get an immediate response. You can contact the Airline anytime through live chat with the help of a mobile phone or laptop and a stable internet connection. The live chat option is available 24/7. If you want to use the live chat option, follow the below process:  

  • Open the mobile app or the official webpage of Delta Airlines.
  • Tap on the “Need help” option from the homepage.
  • Click on the “Contact us” option.
  • Select the “Chat with us” button.
  • After that, select the service with which you need help.
  • Then, you will be assigned a representative to help you with your issue.


Through Callback form - If you are facing any problem contacting them through other methods, then you can fill out a callback form, and customer service will contact you to solve your problem. So, when the customer service executive calls you, you need to get on hold as the representative is already present with you. To fill out the form, use the following steps: 

  • Visit the official website of the Airline.
  • Select the “Need help” button.
  • Tap on the “Callback form” option from the menu.
  • Then fill up the callback form with the necessary details.
  • After that, an agent from the Airline will contact you on your given contact number or email to assist you with your problem.



Henceforth, if you have read the above information, you must have known how to skip delta hold time and get directly connected with a representative at Delta Airlines. If you want more information on the Airline or read the policy, visit Delta Airlines’ official website.

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