1 in 7 mobile users back Ofcom proposals to make new networks handle the switchover – not the one being left behind
One in seven UK mobile customers back proposals by Ofcom to make it easier to switch networks by requiring the new provider to handle the switch – not the one being left behind.
Research from uSwitch claims the average person spends 25 minutes trying to leave their existing network, with two fifths having to contact their operator twice or more and 11 percent having to make contact four or more times.
More than one million customers switched from one operator to another in the past year but spent 143 million minutes in phone calls and live chats, or 2.4 million hours.
Just 23 percent described the current process as easy , with a fifth claiming they felt pressured into staying or bombarded by questions.
Currently, mobile users must obtain a PAC code from their old service provider if they wish to use their existing phone number on their new network.
Ofcom has launched a consultation that includes an option to change the mobile switching process to one where it s all handled by the new provider, but at the moment the old system still stands – and it s clearly costing people both time and money.