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How can I get in touch with Swiss Air?

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If you have booked Swissair flight tickets to attend your college reunion, but the airlines cancel your reservation one day before the flight departure, then you can reach their customer care services to arrange another flight and to get a refund for the inconvenience caused. If you don’t know the procedure to get through them, then you must refer to the details mentioned below.

If due to any reason, customers are not able to use one alternative, then they can proceed with the next approach to get assistance.

Different alternatives to get through Swissair: 

By calling customer services: You can use this approach to complain directly about the airlines and get a refund. For this, you need to dial the official Swiss airlines phone number according to your region. The call is usually reverted by an automated voice that will instruct you to proceed by selecting one number from the IVR menu mentioned below:

  • Press 1: To book tickets
  • Press 2: To request a refund
  • Press 3: Rebook flight
  • Press 4: For luggage-related issues
  • Press 5: To request special assistance
  • Press *: To request a callback

Soon the call will be forwarded to the associated representative to resolve all your flight-related issues. 

By using the live chat alternative: Swissair lets you reach their customer care services by using this mode of communication. This medium provides immediate response. To use it, following straightforward steps must be followed by the customers:

  • Visit the official Swissair website via your device.
  • Login into your Swissair account, entering your id and password.
  • Navigate to the service center, followed by pressing contact us.
  • Select the live chat alternative from the different options.
  • As the chat window loads, you need to type your issue in the chat box.
  • Finally, click on the send button.


Soon you will be assisted by virtual assistants that will generate solutions in the shortest time. 

By filing a contact form: Swissair also provides the option of filing a contact form if any customer is not happy with their services. To use this attribute of Swiss airlines customer service following steps must be followed sequentially;

  • After visiting the official Swissair webpage, select your language.
  • Login into your account and visit the contact page.
  • Click on the contact form link presented toward the end of the page.
  • Fill in all the information on the form. Do not leave any fields marked with stars empty.
  • Attach the supporting documents by hitting the link icon.
  • Also, you must give a brief description of your issue in the message box 
  • Finally, hit the submit button to send the contact form. 
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