A communication platform that provides features to integrate all the major business applications and channels in which its employees exchange information is known as unified communication. It contains features to communicate via audio, video, and text formats, transfer and access files, and allow collaborative work to employees.
It is equally important when interacting with customers and offers features that enhance the customer service experience. It can also be availed on a subscription basis when the communication system is hosted on the cloud and is known as Unified Communication as a Service (UCaaS) or simply, hosted communications.
All the collaboration and communication can be accessed on one central hub. It is easier to collaborate in real-time and switch between different communication methods and business applications. Unified communication solutions work with the help of multiple back-end platforms or systems. These platforms may include UC server, video bridge, private branch exchange phone system (PBX), voice over internet protocol system VoIP, or business communication gateways.
The back-end works to integrate different applications and the front-end works to provide employees with a seamless user experience. It does not require users to have previous experience or training to be well versed with this technology. All features offered by unified communications can help employees enhance productivity and businesses grow. But there are a few that stand out and take the communication service level beyond traditional business telephone systems.
Unified communications are the platform you want to provide your employees with for increased productivity, efficient communication with customers, and seamless scalability options. If you still do not have this technology deployed in your workplace, you are missing something that can turn your business for the better.
This new industry communication tool is defined as the variety of multimedia tools used in business and social contents, with the purpose of more efficient information transfer.
The concept enables the use of different technology devices within the business to operate together as one.
The main advantage of unified communication services is that a company can take maximum advantage of its business competencies by bringing people closer together and can increase productivity, as it saves time and money.
Therefore, for such reasons, businesses today take unified communication services offered by numerous service providers.http://busictpartners.mystrikingly.com/blog/how-can-unified-communications-be-a-better-solution-for-businesses
When it comes to installing and maintaining Unified Voice Communication systems, there are a number of important decisions to be made.
With more flexibility, you can integrate your Unified Voice Communications (UVC) with existing applications as well.The first step in the process is to choose the configuration of the phone to include the external microphone and audio-out ports.
If you are planning to integrate with existing applications, then the configurations should include the internal microphone.
This allows you to have an external microphone so that when speaking in front of a crowd, you can communicate without having to press a mute button.
If you plan to use the phone for business purposes, then you may want to choose a more localized number.
However, if you need to make calls on the internet, then it is important to select a service that has low bandwidth.In general, you will be able to choose from voice over IP, FM voice and software-based voice communications.
