The CRM company's introduction of Service Cloud Lightning Snap-ins is designed to help companies quickly deploy capabilities such as Cases, Knowledge, Live Chat, SOS, and Tap-to-Call to their mobile and web apps.
The first is the Unified Snap-in SDK for web which will help to ensure that customers have a seamless experience on web.
The company says that this will help to add a more personal touch to engagements with service agents.
Mike Milburn, GM and SVP of Service Cloud, Salesforce said: "Customers today expect service that is smart, personalized and fast -- wherever and whenever they are interacting with a brand."
The Service Cloud Lightning Mobile and Web Snap-in SDKs are expected to be generally available in June 2016 as will Cases.
Live Agent will cost $75 per user, per month for users with a Service Cloud Lightning Enterprise license or great.