The features provided by a PBX telephone system may vary based on the option a vendor provides or you select. But some of the most common PBX phone system features include:
· Automated phone attendant
An automated phone attendant is a virtual receptionist that will automatically greet any user that reaches your business telephone number. It also routes those callers to their destination efficiently. You can create a custom message that the auto attendant can play.
· Virtual voicemail
It serves as a reliable voicemail for your business and allows retrieving messages via email, mobile app, or web app. It also facilitates distributing voicemails evenly among team members to follow up so that nobody feels overburdened.
· Call forwarding
It is a simple yet powerful feature that allows you to attend calls even when you are unavailable in the office. It can be configured in many ways to forward a call to another number.
· Smart call routing
This feature allows setting up ring groups that ring multiple users’ phones when somebody calls their department. This method can also be advanced to call the next of specific users if a call goes unanswered. The calls can also be set for rerouting based on time.
· Texting
Texting is a useful way of sending short messages. PBX telephone system allows users to text team members, customers, or vendors when required.
· Call analytics
Analysing phone system usage and trends over time can help improve a robust communication system across an organisation. Call analytics in PBX telephone systems help provide the data on which numbers are being called, who is answering the calls, etc. It also helps generate reports such as what is the talk time of a user, department, the overall organisation, etc.
· Extension for multiple lines
Team collaboration can also be enhanced using multiple lines for calls. PBX telephone system can offer multiple extensions that in turn reduce the time required to locate an individual when required. Callers can easily reach the person they are looking for and get the required work done.
In short, PBX phone systems is your go-to option when looking for a way to upgrade your existing business telephone system or install a new one from scratch.
1pbx Solutions Inc provides business telecommunication solutions.
Cloud / Hosted PBX, Custom VoIP solutions and integrations with existing infrastructure.
