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How To Get Rid Of TurboTax Error 42015? [ Learn the Easy Ways]

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Ryan Austin


The TurboTax error 42015 is one of the common errors faced by regular users while using this tax preparation software. This error can be caused due to a malfunction in your computer. It may also arise due to the inappropriate installation of the software. Hence, if you want to fix the error, you must know the reasons behind it. Let’s learn everything about error 42015 and fix it using the most effective methods.

What Is TurboTax Error 42015?

Simply, the TurboTax error 42015 is a runtime error. It is a runtime error because it fails or crashes while running and affects the work. It doesn’t mean that the error code is corrupted; it shows that the TurboTax has stopped working or crashed. When you see this error, the screen will say, “Error 42015: could not connect to the update site.” Now, look at the common causes of error 42015.

What Causes TurboTax Error 42015?

There are many causes for error 42015 to happen:

  1. An incomplete installation of tax software on the system.
  2. Incorrect setup of program and corrupt download.
  3. A virus infection or malware intrusion may have corrupted your Windows system.
  4. Incorrect deletion of application or hardware.
  5. If the software is corrupted or misconfigured.

How To Detect The TurboTax Error 42015?

Although there are no specific symptoms for the 42015 error, we tried to list some common ones. You can detect something wrong with the system when you see these symptoms.

  1. During error 42015, you will see that your system crashed.
  2. Your device speed will get very low.
  3. Your system will freeze and crash more frequently.
  4. The Windows stops responding as it should.
  5. The screen will tell you itself by notifying “Error 42015: could not connect to the update site.”

When you know all the possible causes and symptoms, let’s move to the solution.

Easy Ways To Solve The TurboTax Error 42015

Basic Troubleshooting

We have listed some steps to troubleshoot error 42015. Let’s have a look.

  1. First, open the Task Manager.
  2. Then, click Ctrl+Alt+Del simultaneously.
  3. Now, a list of the running programs will appear.
  4. Then, move to the Processes tab.
  5. After that, select each program one by one and close them.
  6. Click the “End Process” button.
  7. Then, check out which program is causing the error.
  8. Now, update and reinstall the application that is causing the error.
  9. You may use the Control Panel to update the drivers.
  10. Now, update Windows OS and the virus protection program.
  11. You may reinstall the runtime library.
  12. Conduct a disk cleanup to free some space from your hard drive.

Manually Download The Update

Maybe the problem you are facing with your system is due to the server. Hence, it is recommended to download and update manually. Here we mentioned the steps to download the updates manually.

  1. First, close all the applications and TurboTax programs running in the background that you may use further to download the updates.
  2. Once you download, save the files on your system and start the updation process.
  3. Then, follow the instructions given on the screen to complete the manual update without further automatic updates.

Update/Reinstall Conflicting Programs

The programs running in the background may be causing the issue. Hence, you need to update or reinstall them.

  1. If you use Windows 7, click the Start button.
  2. Then, click on the more settings option.
  3. Next, click on the Control Panel and uninstall a program.
  4. If you use Windows 10, type Control Panel in the search box.
  5. Now click on the result.
  6. After that, click uninstall a program.
  7. Then, you are expected to click on the problematic program.
  8. Now, you have to click on the update or uninstall option.

Update The Virus Protection Program Or Download And Install The Latest Window Update

In order to fix error 42015, you should follow the steps given to update your antivirus program.

  1. The virus infection contributing to runtime error must be deleted.
  2. Then, ensure to update your virus program and scan it on your system.
  3. Also, you can run a Windows update to fix it.

Reinstall Runtime Libraries

You can apply the given steps to resolve error 42015.

  1. Firstly, you have to uninstall the package from the Programs and features option.
  2. Then, you need to locate and select the Microsoft Visual C++ redistribution package.
  3. Now, click the uninstall option, and once the process is complete, you need to reboot your system.
  4. Lastly, you are expected to download the latest redistributable package from Microsoft, and you need to install it.

Reinstall Your Graphics Driver

Besides the steps mentioned above, you should reinstall the graphics drivers too. As sometimes, outdated graphic drivers may cause the error. Follow the steps below.

  1. To start, open your device manager.
  2. Find the graphics driver.
  3. Right-click the video card driver.
  4. Click Uninstall.
  5. At last, restart your computer.


Source URL: – https://ryanaustin1612.blogspot.com/2023/03/how-to-get-rid-of-turbotax-error-42015.html

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