The Role of Technology in Enhancing Patron Service Satisfaction at Public Libraries

Despite the wave of new advancements and technological developments, libraries haven't changed except for one minor change. This minor change is means of reaching information to the public. Earlier, it was through books, but now, with the help of e-books and audio materials, public libraries can be easily accessed by fingertips.

Here's how technology plays an important role in enhancing patron customer service at public libraries:

●       The public can obtain preliminary information about the public library through its website.

●       The public library staff can order books in bulk online by placing the order.

●       Cataloging software makes managing and organizing books easy in the public library.

●       Data Analytics can help to extract insights to learn more about what customers expect.

If you want to learn more about how technology is important in improving patron customer service for public libraries, click here to read the blog by ThinkSmart experts. 

Libraries are a source of knowledge. It sounds easy to say, but history has proven this. Al Qarawiyyin Library, the oldest library in the world, established in 1359 CE, is still in operation in Fez, Morocco.

However, we live in a world of technology surrounded by a tech-savvy and internet-literate crowd. With the development of e-books and e-reading apps, everything is available at your fingertips, from old cherished classics to learning materials. However, the public libraries are a treasure trove. They can contain ancient books and rare manuscripts which may not be available elsewhere. Many famous public libraries still exist and continue to serve.