Hotel Online Reservation System

A hotel reservation system, or hotel reservation software, is a technology platform that allows hoteliers to accept direct bookings via the hotel’s website and through multiple distribution channels.

Also known as a reservation system or online booking engine, it's a tool that permits hotel customers to schedule the dates of their stay, choose rooms at the time of reservation, and take payment from them.

A hotel reservation system is a software solution that permits business owners to automate the procedure of accepting and managing bookings. A good hotel reservation system serves as a centralised platform that permits consumers to make reservations for rooms, amenities, and services. Meanwhile, an online reservation system also gives hoteliers a streamlined way to handle reservations, availability, pricing, and customer information.

A hotel booking system is a software application that permits customers to reserve directly with the hotel online, with no mediators necessary. The software essentially procedures online bookings made via the hotel’s website and then passes these details to the hotel’s own backend so that the data can be simply accessed. Reservations are then managed by hotel staff. 

The hotel reservation system integrates with other key tools like a channel manager and a booking engine. This makes sure the hotel’s rates and availability are always up-to-date and that precious direct reservations can be accepted. It also means that the Travelopro can access lots of precious performance data to assist with decision making.

How a Hotel Reservation System Works

As an overview, hotel reservation systems typically work by allowing customers to book the dates for their stay based on the real-time display of your rates and inventory across all reservation channels and finalise their reservation via an online payment portal.

The reservation management software essentially automates the booking procedure, syncing up with your hotel’s website and social media so that customers can reserve easily and conveniently without having to visit another site. The reservation system can also connect up to the channel manager, permitting hotels to distribute their availability to both online agents in real time.

These types of booking systems are used in the hospitality industry in order to permit customers to book their own stays online through software. It helps facilitate a smoother booking procedure and easily gathers data into your system. Additionally, it provides you with an edge over your competitors and increases efficiency by automatically syncing across your system and channels.

Below is a simple step-by-step process of how a hotel reservation system usually works:

·        A potential customer inputs a specific number of people and their planned check-in and check-out dates to the calendar of the system.

·        The system confirms the reservation and automatically updates room inventory in the hotel’s PMS. It also generates a confirmation number which can be automatically sent to the customer via email.

·        The customer reserves their desired room through the system by delivering their personal details like name, contact number, and payment details. They can also add special requests like a room with a view or a exact location, and the system will notify the hotel of these requests.

·        The system validates the availability of the hotel’s various room types and your indicated travel dates, then displays the available rates at the time of the search.

What are the benefits of using a hotel reservation system?

Nowadays, having software to manage reservations is without doubt fundamental, no matter the size of the property. So, let’s take a look at why it is necessary and the benefits that an online booking system brings. 

Improved efficiency

A reservation system increases efficiency for hotels, primarily because availability is updated immediately across all channels, involving your own system. This decreases the amount of time required for the front desk to dedicate to administrative tasks and also decreases the risk of overbooking. 

Meet traveler expectations

Nowadays, travelers want to reserve a room without having to email the hotel or wait on hold. With a website reservation engine, customers can create an online hotel reservations system at any time, from anywhere – generating reservations while you sleep.

Lower prices 

In contrast to reservations that you make directly, a hotel booking software system often delivers negotiated corporate rates. By providing lower rates via these sites, hotels can benefit from a higher volume of customers.

Reduces chances of human error

When you have your own system, customers are in charge of making their own bookings, so presumably, there'll be no errors in customer details and contact details. 

Offer multiple booking options 

On your website or social media channels, you can promote multiple room types, promotions, and packages, targeting a broad range of traveler budgets and tastes. Many third-party sites don’t provide this flexibility.

Build guest relationships prior to arrival 

Most OTAs don’t share customer contact details when forwarding a reservation. When customers reserve these through your website, you collect these details directly. Using email automation software, you can invite them to begin planning their stay, upgrade their room, or order an amenity.

Why do you need a hotel reservation management system?

A hotel reservation system is essential for today’s accommodation supplies, both large and small.

A growing number of travellers are relying solely on online reservations in order to reserve their accommodations, and without this capability, you'll lose a significant amount of business.

Today's hotels are expected to have booking systems in place, because it's more convenient for customers as well as staff. Rather than having to wait for you to be at your desk, customers can quickly check your availability, reserve and confirm their stays – all without speaking to you.

What to look for in hotel reservation software?

Selecting hotel reservation software is not simple when you have multiple options. It takes careful research and a lot of trial runs to finally find a good fit for your requirements. 

Here’s a helpful list of considerations when selecting hotel booking software:

Ease of use

Reserving your trips should not feel like rocket science. A hotel booking engine can make your job more convenient and take away the struggle of searching for the perfect place to stay. So, select a user-friendly booking engine with easy navigation, a good number of filters, and a big inventory. 

Customization options

Every organization that sends employees on business travel has a compliance policy and budget to keep travel expenditures in check. Your reservation management system should permit you to integrate these policies and help in increasing compliance. Look for customization options in your reservation tool when shortlisting. 

Simple integration

One of the main features of every good hotel management system is its ability to integrate into your workflows. See which tool can fit into your existing setup and make your hotel booking procedure as smooth as possible. 

Customer service

Booking hotels is not simply a case of finding a hotel and booking a room. It is equally important to ensure a safe and secure experience for your travelers. Before finalizing your choice, review your reservation platform’s consumer support capabilities to assist you and your employees with any concerns. 

Advantages of Reservation System for Hotels

A hotel reservation system software is the assisting hand you require to keep your occupancy up, even during slow times, and ensure everything is running smoothly.

There’s a range of advantages to having this technology in place at your hotel, mostly based around simplifying your life as a manager or staff member and speeding up a number of procedures.

Here’s the top benefits of implementing a hotel reservation system.

Offer a Faster Booking Process 

With an online reservation system, the booking procedure becomes faster and more efficient. Customers can easily find for availability, select their desired room types, and complete the booking fast, resulting in a seamless reservation experience. 

They Work 24/7

An online booking system works all the time. This gives freedom to potential visitors to reserve a room anytime they want. It also maximises your sales because you are not limited to your working hours. In fact, studies show that a 24/7 online reservation system greatly increases the number of hotel bookings.

Get Smarter Insights into Your Business

Usually, such systems come with various analytics tools. They can keep track of each booking and all the related details. Thus, you'll have all the information to better understand your customers, their preferences and what upgrades you sell the most. With this, you'll be able to outline the areas where you need to focus on and increase your business.

Payments are Easier and Faster

Payments are also greatly eased with an online reservation platform. You can require your customers to pay when they book, further increasing your income, and not worry about payments when they arrive. Additionally, in case of a no-show, you can keep some of the money as compensation.

Reduced risk of double or over bookings

When a hotel booking system is not in place, one person has to manually update the bookings coming in from all the linked distribution channels. Given the fact that most hotels have a diverse distribution network with a huge range of agents, this can be an extremely difficult task.

Decreased chances of losing or messing up reservations

With customers putting in their own details, there’s less chance of the wrong data being entered. Human fallibility is a far less significant factor when they input the dates and specifications themselves.

Which are the key features of Hotel Reservation System?

Here is the list of Hotel Reservation System features:

·        Hotel Search and Book Functionality

·        Reservation Management

·        Channel Management

·        Hotel API Integration

·        Back-office management

·        Multiple-currency feature

·        Multilanguage feature

·        Payment Gateway Integration

·        Mobile-responsive design

·        Detailed Reports

Why Choose Us?

If you run a hotel, Travelopro can save you time, money, and stress. With multiple pricing options, Travelopro offers booking solutions for businesses of all sizes. Here are a few of the top reasons you should use Travelopro to optimise your business. 

As the trend for online reservations continues to move upwards, it’s imperative that hotels keep an accurate centralised record of room bookings to avoid reputation damage through overbooking.

·        Increase sales by offering packages: Selling packages online is a quick and simple way to increase your revenue. Whether you offer transport packages or honeymoon packages, letting guests book more than just a room will increase sales and lead to more satisfied guests. 

·        Get personalised support: At Travelopro, we value our relationships and take a personalised approach with all of our clients. From onboarding to processing your first reservations to running your business five years down the line, Travelopro always makes sure you get the support you need to succeed. 

·        Customise your booking system: With highly customisable processes, forms, and features, Travelopro allows you to configure the hotel reservation system that works for you. 

All these tools are fully integrated, meaning reservations, rates, and availability are always in sync. There is no requirement to switch between multiple software tools or deal with multiple vendors. And additional integrations are available through Travelopro.

CONCLUSION:

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