The International Organization for Standardization (ISO) and the International Electoral Commission (ICE) created the international standard for IT service management, or ITSM, known as ISO 20000. The requirement for a majority of member countries to approve ISO 20000 made it an international standard, meaning that most nations on the planet recognize it. To assist organizations in providing more efficient IT services to both clients and employees of the company, the standard outlines a series of management procedures.
The ITSM can be managed more effectively by using the structure and methodology provided by ISO 20000, which also certifies that the business adheres to best practices, which will enhance the quality of IT services provided. Any sector and any size of business can use ISO 20000. IT service management is formally defined by ISO 20000-1:2018 standard. It clearly describes all of the requirements required to provide customers with high-quality managed IT services. However, people may hold assumptions regarding the ITSMS standard. So, here are some of the most widely used myths about the ISO 20000 standard:
Since our business is small and ISO 20000 is only for large ones: That is untrue. Organizations of all sizes can adopt ISO 20000, much as many other ISO standards. Granted, implementing it in a 3 to 4-person company would be challenging, but a 30-person organization is not a requirement.
The resources required to implement ISO 20000 are insufficient: Everyone appreciates that. However, there are alternative methods that can assist businesses in implementing the ISO 20000 standard using the resources within the company, such as ISO 20000 consultants or documentation template toolkits (such as the ISO 20000 Documentation Toolkit).
ISO standards are unimportant to management: The management must comprehend the reason for wanting to undertake the modification. They won't comprehend you if you speak in tech-speak (vocabulary related to technology). The idea is that you are dependent on them—worse yet, you are unable to function without them. How then do you win them over? Use business jargon when speaking. Inform them of the advantages, the mess among all these teams and processes that you can clean up, customers and their pleasure (or dissatisfaction), breached SLAs, and so on. and avoid approaching them to talk. A precise understanding of the What, Why, How, and How much is necessary. Language management enjoys that.
Tools are too costly: Indeed, there exist extremely costly tools. But what's the deal? Excellent tools are also available that are inexpensive or open source, meaning they don't require any royalties. But promise you, there are some nice ones among them.
There are no observable advantages: Okay, so this one might be challenged. Here's a question for you: What are the expenses associated with an SLA breach or a lost client? Alternatively, do you keep track of how long events take to resolve? What is the number of licenses that you now own, especially those that are paid for but not utilized? Here are a few instances of things you can quantify using numerical values, typically stated in terms of money.
Regardless, the staff are knowledgeable about their roles: All right, so what happens if they go? Will you have to start from scratch in order to build your capabilities? Most likely, as there won't be any other option. However, let's say you have processes, relevant ISO 20000 documentation, and a documented management system (in this case, the Service Management System). A new hire can quickly become operational in accordance with your methodology and as a member of your associated activities and processes.
In any case, nobody will be aware of that: Yes, if you keep it from them. Should businesses display the ISO 20000 certification on the company card, letterhead, or, for maximum impact, their website... Well, there's a good possibility that will be noticed.
Source: https://20000procedures.wordpress.com/2023/10/30/common-myths-about-the-iso-20000-itsm-standard
