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Innovative OpenText Exstream Features That Streamline Your Customer Communications

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Bentech
Innovative OpenText Exstream Features That Streamline Your Customer Communications

 

If you're looking for ways to improve your customer communications, OpenText Exstream is a great option to consider. This software includes a range of innovative features that can help streamline your communications and make them more effective. Some of the key features of OpenText Exstream include advanced personalization options, real-time data integration capabilities, and support for multi-channel delivery.

 

With these features, you can create highly targeted, relevant communications that resonate with your customers and drive engagement. Additionally, OpenText Exstream is designed to be easy to use, so you can quickly create and deploy new communications without extensive technical expertise.


Here are some of the innovative features of OpenText Exstream that can help you achieve this:

1. Advanced personalisation options

 

OpenText Exstream provides advanced personalisation options that allow you to tailor your communications to each customer. You can use customer data to create personalised messages, offers, and content that resonate with your customers and drive engagement. This can help you build stronger relationships with your customers and improve customer loyalty.

 

2. Real-time data integration capabilities

 

OpenText Exstream allows real-time integration with various data sources, including customer data, transactional data, and third-party data. This means you can create communications that are timely and relevant to your customers. For example, you can send a personalized message to a customer who has just made a purchase, offering a discount on their next purchase.

 

3. Support for multi-channel delivery

 

OpenText Exstream supports multi-channel delivery, which means you can deliver your communications through various channels, including email, SMS, social media, and print. This allows you to reach your customers through their preferred channels and improve the effectiveness of your communications.

 

4. Easy-to-use interface

 

OpenText Exstream is designed to be easy to use, even for non-technical users. The software includes a drag-and-drop interface, pre-built templates, and a range of design tools that allow you to create and deploy new communications quickly and easily.

 

5. Compliance and security

 

OpenText Exstream is compliant with various regulatory requirements, including GDPR, CCPA, and HIPAA. The software also includes advanced security features, such as encryption, access controls, and audit trails, to protect your customer data and communications.


We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!


In conclusion, OpenText Exstream is a powerful and innovative CCM software that can help businesses streamline their customer communications and improve customer engagement. The software's advanced personalization options, real-time data integration capabilities, support for multi-channel delivery, easy-to-use interface, and compliance and security features make it a great choice for businesses looking to improve their customer communications.

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