Open Access BPO CEO Leads Easter Community Initiative

Technology is a thing that is continuously changing and also transforming many industries including the BPO industry.

Now, cloud computing, smartphones, tablets, social media and much more are welcomed aspects of the business process and contributed to improve revenue, performance and customer experiences and keep the enterprise running smoothly.

Previously, businesses were going for the BPO sector to get solutions towards cost reduction and profit optimization.

But in recent years, technology has played an important role in changing the evolution of the BPO sector especially with new technological trends like big data, mobility and cloud computing.

Technology helps to combine the strengths of process innovation, domain expertise and industry insights to accelerate growth.

With this, they can analyze current data and they can generate strategic insights for their clients and build better customer relationships.

To make customers happy, BPOs deploy feedback strategy to ascertain what they like, prefer and which point motivates them to incline to a brand.BPOs To Deal With BottlenecksAn interesting fact proves that 24% of workers prefer to give up their jobs if their manager provides inappropriate performance feedback.

What if a mass resigns due to this reason?Certainly, the production will suffer a lot, disturbing overall profitability.

Feedbacks for Customer Grievances Feedbacks are strong reactions that you receive from your customers upon servicing.

Four Ways To Get Reviews         Here is a roundup of four ways that BPOs have expertise in providing the outcome to you without getting distracted from the core practices.Customer Preferences These preferences are expectations, likes, dislikes, inclinations and motivations that actually move customers to purchase or run away.

Possibly, there may be many other ones who might be countering similar challenges, like higher price, lack of features and many more ones.

Customer Support Satisfaction FeedbackDifferent from the foregone types of feedbacks, it evaluates how well or unwell you have served your existing customers.

Davao has long been recognized as a major global city in the Philippines.Open Access BPO Targets Market Flexibility After Davao Office Launch [2015]  Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments.

Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations.Open Access BPO launched its operations facility in the middle of this bustling city in 2015.

Davao hosts one of the BPO company’s six global offices and second operations site in the Philippines.Now in its sixth year, with the growth of its programs and workforce, Open Access BPO Davao continues to be the firm’s stalwart campus down south.Diverse solutions for a changing worldOpen Access BPO expanded with its southern facility to offer diverse locations in the Philippines and access to highly qualified talent.Some of our Open Access BPO Davao teammates during a pre-pandemic office event“Davao provides educated and skilled English-speaking agents with substantial savings over our operations in Makati, Taipei, and Las Vegas.” CEO Benjamin Davidowitz stated.

“More importantly, Davao’s operation meets Open Access BPO’s high standards of customer satisfaction and client metrics.Our Davao office launched its first program shortly after the unveiling of its 546-square-meter campus.Our Davao family continues to grow as we roll out new programs and expand current ones, with operations running 24/7 to ensure prompt and proactive support for our clients.

It is currently responsible for running six programs across different industries, including healthcare, IT and software development, service/gig economy, and cloud service management.We have over 200 skilled agents, their program leaders, and other campaign support teams, managing client-customized processes and initiatives that heighten customer experience—from recruitment and training to quality assurance and performance development.Open Access BPO Davao leads the march to provide quality solutions like data entry and data management to multinational firms looking to expand in Asia and Europe.Open Access BPO Davao during the pandemicOur responsive business continuity strategies ensure that service delivery remains unhampered even as we keep our people safe from the threats of COVID-19.Constant communication between the teams, their clients, and their customers was maintained throughout this period of blended work setups and remote team management.

With this in place, we have been providing seamless and uninterrupted services to our partners no matter what may threaten productivity and service delivery.Our Davao coworkers were also among the first in the company to be vaccinated against the virus.

 Opportunities:As organizations today expand in different verticals, their core processes also diversify, and this leads to a higher demand for BPOs to address the increasing non-core activities.As companies adopt the use of cloud computing and analytics, there will be various avenues for BPOs to grow.

In fact, cloud is expected to facilitate the Next Gen BPO service providers.Firms will be expected to provide value to the organization, rather than just availing their services at a lower cost.

As such, innovation is expected to play a huge role in furthering development of BPOs.Challenges:The political scenario around the globe is witnessing constant changes, and conditions such as war can adversely affect outsourcing in different countries.Customer satisfaction has proved to be a challenge for BPOs and with the advent of social media platforms, they face tough competition with regards to customer acquisition.BPO industry faces a continuous issue of operating on a minimal budget.

They have to get maximum output from a limited number of resources.Customer attrition also provides a huge challenge to the market, as the client may switch over to any BPO competitor, which is a significant cost to the company.Lack of talent and employee attrition rate are also significant challenges that the BPO industry needs to address.Access full research report on global business process outsourcing market: www.grandviewresearch.com/industry-analysis/business-process-outsourcing-bpo-market

In today’s competitive business world, businesses are looking gain a competitive edge over their competitors while cutting down their cost of operations. This need has given a rise to the trend of many companies outsourcing their call center services to India. Over a decade ago, there were a handful of sectors that felt the need to outsource their customer service operations or felt the need to hire a call center service provider to carry out various processes. Some of these sectors were telecom, broadband, cable networks and computer hardware & software manufacturers.

However, the scenario has now changed and there are many other industries or sectors that have realized the benefits of outsourcing their call center services. In this post, I will discuss the 4 sectors that are capitalizing or can potentially capitalize on call center services the most.

Healthcare Sector

Whether it is hospitals or medical insurance companies, various healthcare organizations are outsourcing call center services to get important processes like billing, appointment scheduling, reminder calls to patients to fill their prescriptions, insurance claim processing etc. These organizations hire call centers that have the staff with proper knowledge of handling medical processes or a proven track record for the same. Another trend that is picking up is virtual assistant services for doctors that can help their private practices running smoothly by handling all administrative tasks remotely.

Travel Industry

We live in times where we can hail cabs from our smartphones and book flights, trains and buses over the internet within minutes. All these companies, whether they cab providers, airlines or tour & travels Companies have various processes that can be streamlined with the help of call center services. Customers facing challenges booking their airline tickets can be helped using these services, sales of holiday packages can be boosted with outbound and inbound sales processes, customers that are awaiting their cabs can be sent confirmation calls to confirm their bookings using call center services and so many other ways this sector can be helped by outsourcing certain services.

Banking and Financial Sector

From banks to financial institutions like stock brokerages and tax services, all require call center services for various processes. If we talk about stock brokerages, they have call centers call potential clients to convince them to open accounts with them. Banks use these services to sell their products like credit cards, mutual funds, insurance plans or loans to their customers. With more and more banks offering their self-service smartphone applications, they also hire call centers in India to call customers to get these apps downloaded and installed.

E-Commerce and Logistics

There are many reasons that e-commerce companies need call center services. Their customers can face challenges completing payments for their products. There could be calls about general queries like refunds, returns, product features, complaints, feedback etc. Another challenge is from the logistics end. If your customers do not receive their product on time, they may want to know where their product has reached. How long will it take to be delivered? There may be coordination needed with the courier company etc. All these challenges can be solved by outsourcing your customer service to a company providing BPO services in India.

Conclusion

This is the present scenario but there is no telling which other sectors will soon join them and realize the benefits of outsourcing BPO Services that can help industries reduce their costs and enhance profitability.

Original Source: https://www.theoctopustech.com/4-sectors-can-capitalize-call-center-services/

BPO earnings continue to increase for the past decade, showing its potency as a profitable sector.2020 felt just like the year that the generated earnings of the Philippine global outsourcing started to decline.

The situation resulted in the deterioration of the revenue projection for the rest of the year.

The IBPAP also expects the BPO industry to rebound with a much stronger showing in 2021.

Outlining the Advantages of Outsourcing to the PhilippinesBefore diving into the government's efforts for the BPO industry, you must understand how the sector became the recognized financial pillar of the country.

Globalization paved the way for BPO services worldwide to flourish.

One of them is the Philippines, with over 800 BPO businesses providing outsourcing and offshoring solutions for growth and success.