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Sallie Krawcheck: A Robo Of Her Own

Throughout history, humans have inserted automation into processes as a means to improve utilization and increase speed.

By introducing mechanical switches (and later electric switches), automation improved the telephone experience and decreased the lag time between dialing and connection.

In a similar manner, enterprise IT organizations are starting to automate routine and repetitive tasks, especially when operations groups are under pressure to uphold service level agreements (SLAs) while achieving scale and security.

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