Adopting a cloud-based business solution is a bit like renting an apartment that comes pre-furnished to your taste.

While the older demographic of 45- to 60-year-olds is much more likely to own their residence, they too are now bucking the homeowner trend in increasing numbers.

There are similar benefits to a move to the cloud, an increasingly popular choice for organizations that want to avoid a major upfront investment or just appreciate the flexibility of the cloud-based model.

Like renting, it’s a phenomenon that is spreading quickly: The worldwide cloud computing market grew by 21 percent in 2015 and shows no sign of slowing.

While the cloud offers benefits for many organizations, it is particularly well-suited for small to mid-sized contact centers.

Save Money With Flexibility And Scale

The text above is a summary, you can read full article here.