Consumer Reports, the consumer watchdog and product reviews outlet, has rescinded its recommendations on all Microsoft Surface products, citing long-term reliability issues.
More specifically – and, arguably more importantly – the move was made in response to annual subscriber surveys between 2014 and early this year citing “two-year breakage rates of 25%.”
“New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership,” the report reads.
This motion includes both the brand new Surface Pro and Surface Laptop devices launched mere months ago.
Of course, a Microsoft representative provided Consumer Reports with a public statement via email.
“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability.