Flashback to the 1980s, when this remote newspaper office has a problem with a computer terminal that seems undiagnosable, according to a pilot fish in the know.

"Most mornings, this terminal has lost connectivity to the mainframe, while all the other terminals in the office work great," says fish.

Gurus from the vendor have been consulted and spent countless hours on this.

Yet the same thing happens -- and it's been an issue for months.

"Because it's a remote site, it's a big pain for the IT support people who don't have representation at the location.

Besides, the user is difficult to deal with even on good days.

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