Microsoft’s in-unit PR staff continues to show its moxie, this time burying news about the demise of free tech support for a wide variety of products – covering half of all Windows customers, for starters – in a series of blog posts unveiled on Saturday morning.
Olga_Gh, a highly respected (if anonymous) Microsoft Agent posted the following message in six different Microsoft Answer forums:
Please be advised that effective July 2018, the forum topics for products that reached end of support will no longer receive technical support from Microsoft agents.
There will be no proactive reviews, monitoring, answering or answer marking of questions.
The forums will still have Microsoft moderation to ensure participants can engage in a safe and positive environment…
Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.