Network services pilot fish pays a visit to a client that has recently upgraded its gear -- and isn't happy.

"We had moved everything into a server rack in the previous few months," says fish.

"The one thing I never got around to actually hooking up was the very nice KVM switch they bought -- it was in the rack but not attached to anything."

But the client's complaint is that the video cameras on its system are showing fuzzy images.

Fish does some testing on the display PC without accomplishing much except to prove that the problem isn't the display PC or the monitor.

Next, fish carefully goes over the camera software, but he's still not able to fix the problem.

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