There is now a huge requirement for service innovation within all branches and levels of government.

Importantly, government needs cost-effective access to the growing range of new tools and services that will allow its staff to innovate those services, while providing greater agility to change and adapt them as user needs change.

This paper is intended to identify the broad set of tools, technologies and services available (from IBM) to the UK government to both start and complete this important reinvention journey.

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