3 key points to consider while migrating to hosted VoIP

If you have decided to move away from the old and traditional phone system, especially if you are a call center owner, then hosted VoIP is the best choice that can help solve many concerns; as it has new capabilities and tools that can cut your monthly phone bills by half and offer more high-quality services. Thus, switching over to a hosted VoIP may feel like a real adventure, but a careful planning, consideration, and preparation are the keys to have a smooth transition for call centers owners and agents.

Best VoIP service for Small business solutions:

Upgrade to some innovative technology is a challenging task and prove to be a quite massive project, especially for a small business. Because there are a lot of things you need to consider and take into account before switching to the new solution. You need to make a proper plan for the transition phase, like phasing out your traditional system and bringing out the new. You might also need to consider different companies offering the best VoIP services and then compare the rates, features, and qualities before finalizing the decision.

In every small to a large project, there is always a risk of something could go unplanned. Thus, a careful planning can simply lessen the possibility of running into multiple uncertain obstacles. Almost all the business owners and project managers feel enthusiastic about implementing right VoIP solutions at the beginning, but then they fail to consider some relevant factors and make big blunders.

Sound quality problems:                                   

There is a great misconception about hosted VoIP is, that the sound quality is a fault of your own service provider. Yes, that’s true, service quality is also affected due to many reasons, but primarily it’s a fault of your service provider. Like, if your network equipment is quite old and hasn’t been updated in a while, then it would ultimately struggle with VoIP calls. Moreover, if you have a slow internet connection or have insufficient bandwidth, then the audio quality will also be affected in many ways.

Unfortunately, many business owners do not tend to assess their networks before signing up for a new VoIP service. Thus, as a result, they end up experiencing a poor audio quality even if their provider is offering excellent services. So, it’s recommended to correct these errors and choose a right VoIP service provider who can help you solve bandwidth issues when your agents are using the system.

Port all the numbers:

Phone numbers are considered to be a very big deal for the phone numbers. Actually, the contact numbers are also part of your brand identity. Through these numbers, your customers approach you for help and required information. Thanks to number portability, it’s possible to switch to VoIP without even worrying about the loss of any numbers.

However, there are certain points to consider during the overall porting process. VoIP service providers are usually required by a regulator report out numbers upon request. They can never refuse to port numbers even if you have some bills unpaid. But yes, they can refuse your request if you make a make some mistakes in the form. So, it’s important to ensure that the information you are offering could match what they have mentioned in their records.

These are not the only things to consider but are some important roadblocks that can help you solve many concerns in the best way possible.