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VoIP IVR Trends To Watch Out In 2019

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Sindhav Bhageerath
VoIP IVR Trends To Watch Out In 2019

Communications is switching over to VoIP and self service with PSTN well on its way out much like the CRT monitor, magnetic tape and mechanical cameras.

The VoIP IVR sector is undergoing changes and some trends are worth keeping an eye on for 2019.

Enterprise VoIP applications such as IP PBXs mainly rely on static devices used in offices.

Mobiles will integrate IP PBX functions, WebRTC video chats and UC technologies in a seamless interface with a degree of self service.

AI implementation will play a greater role in intelligent predictions and actions as well as gauging caller mood and taking appropriate action in the IVR solutions.

85% of customer relations will be self managed

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Sindhav Bhageerath
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