Nowadays people are becoming more quality sensitive. There is no doubt that quality is the primary concern of every customer. Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. In this regard, every organization works for continual improvement in customer satisfaction, which can be done with the help of the increasing the quality.
Everybody has a little bit of confusion regarding the differences between quality assurance and quality control. Thinking the terms ‘quality control’ and ‘quality assurance’ can be used interchangeably is a common mistake. Quality Assurance is used to prevent defects and oriented on the process, while quality control is used to identify defects and oriented on the product.
These components are the two tools that help to provide quality products to the customers. That’s why companies shouldn’t forget that fact to deliver a better experience and gain maximum customer satisfaction. Read our article to learn more about the difference between Quality Assurance and Quality Control in the software development process.
