With Microsoft leveraging the ubiquity of its Office suite to push Teams, and Slack doubling down on its still-evolving enterprise push, the two leaders in the market are likely to continue to try and one-up each other in the search for new customers.
At the same time, a host of other firms, from Facebook to Google, Cisco and more, will continue to build out their own team chat platforms.
Slack in the past year has undertaken a string of acquisitions that expand the reach of its platform and continued to build on its enterprise-readiness, adding various features such as enhanced analytics, enterprise key management and a speedier desktop app.
But Slack has more to do, according to Raúl Castañón Martínez, senior analyst at 451 Research.
Though the feature is currently available for Slack's core product, technical challenges have delayed a wider launch so far.
“Expect more announcements around AI integration with video calls such as transcription, smart playback and task assignment.”