Today’s customers want instant gratification and they expect their grievances to be addressed immediately. If you are looking for ideas to serve the modern customer (a.k.a your app users) better, these 5 apps are a good place to start your research.
If you want to build strong customer support in your company, this is the article you need to read.
Staying vigilant on the customer experience and how it can influence your chances of business conversion is key to success.
You have the officially integrated analytics provided by app stores and developer consoles.
But you can also opt for an array of third party analytics tools that can provide few more layers of insights on the app usage.
Some of the key metrics to track when evaluating app analytics tools include:
Lifetime value of the user
Average active users (MAU and DAU)