To learn more and subscribe, please click here.Consulting firm Accenture has announced a partnership with artificial intelligence software company, IPsoft, aimed at spurring the use of AI in the enterprise, ZDNet reports.The deal will see Accenture integrate IPsoft's AI program, Amelia, into a new business unit called Accenture Amelia.Amelia will act as a virtual agent to businesses within the insurance, banking, and travel industries.Companies can enlist its help to automate a wide variety of service desk roles, such as helping customers open new bank accounts or process insurance claims.The company recently built a new R lab in Dublin, Ireland, where Accenture s head office is.The lab will focus on the development and integration of AI systems into Accenture Operations, including customer support, procurement, supply chain, and warranty services.The global market for content analytics, discovery and cognitive systems software is projected to reach $9.2 billion by 2019, according to IDC.
We currently write about everything to do with customer support and also some hiring topics.Our target customers are owners of small iOS and Windows software startups that are looking to scale up with our services.My question is should I be interacting and reaching out to influencers of the "call center" and "customer services" niches OR should I expand content to reach out to a wider audience?such as startup growth tips, etc.Little more info about what I'm currently doing: Currently growing twitter following by retweeting and interacting with influencers of above niches.Thanks for reading guys, any marketing advice helpful for my niche would be greatly appreciated!
Initially, a small percentage of Bay Area drivers will be included in the trial, with the trial eventually spreading throughout the San Francisco area and lasting two months.Sitting in the Uber app s Help section, the calling function is represented by a phone icon.Currently, the Uber app offers self-service options, such as frequently asked questions, though there is a way to contact representatives.Since then I have been emailing support to get my account active again and every time I get a canned reply from different reps, Uber driver Garen Karanyan told The Verge.I would email Adrian and will get a reply from Eugene saying that he stepped in for Adrian.The ride-sharing service agreed to settlements, scheduled for review on June 2, totaling $100 million, though drivers will still be considered contractors.
Microsoft sells feature phone business to Foxconn subsidiary while Nokia licenses famous brand to HMD globalMicrosoft has sold its feature phone business to Foxconn subsidiary FIH and the newly-founded Finnish firm HMD global for $350 million £242m , in a move that will see the Nokia brand return to mobile devices for the next decade.As part of the transaction, FIH will acquire Microsoft s feature phone assets, including brands, software, services, customer support and contracts, as well as a manufacturing facility in Vietnam.Today marks the beginning of an exciting new chapter for the Nokia brand in an industry where Nokia remains a truly iconic name, said Ramzi Haidamus, president of Nokia Technologies.Working with HMD and FIH will let us participate in one of the largest consumer electronics markets in the world while staying true to our licensing business model.Microsoft has said it is still committed to Windows 10 mobile and is reportedly working on new smartphones running the platform.According to Kantar Worldpanel, Windows accounts for 6.2 percent of the UK smartphone market and 4.9 percent of sales in Europe s five biggest countries.
You're probably giving away more than you thinkThe location stamps on just a handful of Twitter posts can help even low-tech stalkers find you, researchers found.The notion of online privacy has been greatly diminished in recent years, and just this week two new studies confirm what to many minds is already a dismal picture.First, a study reported on Monday by Stanford University found that smartphone metadata -- information about calls and text messages, such as time and length -- can reveal a surprising amount of personal detail.Based on frequent calls to a local firearms dealer that prominently advertises AR semiautomatic rifles and to the customer support hotline of a major manufacturer that produces them, it's logical to conclude that another likely owns such a weapon.Currently, U.S. law gives more privacy protections to call content and makes it easier for government agencies to obtain metadata, in part because policymakers assume that it shouldn t be possible to infer specific sensitive details about people based on metadata alone.Many people have this idea that only machine-learning techniques can discover interesting patterns in location data, and they feel secure that not everyone has the technical knowledge to do that, said Ilaria Liccardi, a research scientist at MIT s Internet Policy Research Initiative and first author on the paper.
The location stamps on just a handful of Twitter posts can help even low-tech stalkers find you, researchers found.The notion of online privacy has been greatly diminished in recent years, and just this week two new studies confirm what to many minds is already a dismal picture.First, a study reported on Monday by Stanford University found that smartphone metadata—information about calls and text messages, such as time and length—can reveal a surprising amount of personal detail.Based on frequent calls to a local firearms dealer that prominently advertises AR semiautomatic rifles and to the customer support hotline of a major manufacturer that produces them, it s logical to conclude that another likely owns such a weapon.Currently, U.S. law gives more privacy protections to call content and makes it easier for government agencies to obtain metadata, in part because policymakers assume that it shouldn t be possible to infer specific sensitive details about people based on metadata alone.Many people have this idea that only machine-learning techniques can discover interesting patterns in location data, and they feel secure that not everyone has the technical knowledge to do that, said Ilaria Liccardi, a research scientist at MIT s Internet Policy Research Initiative and first author on the paper.
The company also Wednesday forecast revenue in the current quarter that topped analysts estimates, sending shares up as much as 6.6 percent in extended trading.Chief Executive Officer Marc Benioff is benefiting from a multiyear effort to persuade corporations to adopt software delivered over the Internet, or the cloud.During a call with analysts, the company touted new deals with Samsung Electronics Co., Uber Technologies Inc. and Amazon.com Inc. that expanded on existing relationships.Revenue increased 27 percent to $1.92 billion in the fiscal first quarter ended April 30, topping the average estimate of $1.89 billion.Over the last three years -- as successful as the company has always been -- we have put a particular emphasis on the enterprise and a focus on expansion in our international markets, Keith Block, president and chief operating officer, said on a conference call with analysts.Benioff said the company will continue to look for new ways to work with Amazon s cloud services, which provide computing power and storage for customers.The acquisition will help it offer AI capabilities to automate and personalize customer support, marketing and many other business processes.
Today Google revealed that it s developing a powerful chatbot that will be able to answer people s questions and carry out certain tasks.The Google Assistant will be able to respond to voice queries, not just text input, making it more accessible than the M virtual assistant in Facebook s Messenger app.That s great, and I m excited about using it across many devices, including the Google Home speaker that was announced today.But the overall Google Assistant strategy is missing something.See, in today s keynote, Google executives showed how the Google Assistant could do things while relying on many third-party tools, and not just Google s own existing capabilities: buying movie tickets, purchasing and delivering food, getting updates on travel plans, displaying restaurants to visit, making and changing dinner reservations, sending text messages, offering miniature games to play, and providing status updates on deliveries.But when you re using the Google Assistant, the interaction is nearly always with Google — when you tell it to buy movie tickets, for example, you re not talking to a Fandango bot.There are already Messenger bots for 1-800-Flowers and online retail Spring, and there are Skype bots for Westin Hotels & Resorts and Domino s Pizza.In Google s bot world, there is one lone bot, and that is Google — interactions with other services are brief.You could defend this model by saying that it will be simpler for users — you don t have to jump from bot to bot, and instead you use just one.Never mind that chatbots can be used for sales or marketing or customer support — many companies already have plenty other things to implement and maintain, and the fact that their services won t be prominently displayed could be a turnoff.
Seems like the chinese manufacturers are discovering the beauty of proper quality customer support and UHANS is becoming another one of those enlightened.They are going to start offering full 2-year warranty for their products on global scale, which is a step we have to give credit for.UHANS is also planning to improve the speed and quality of the after-sale customer service and they are working on a preinstalled service app for their phones through which the customer will be able to send the feedback, help inquiries and more.No further details released about that yet, but we will dig for more soonish.But not only good news from UHANS today, seems like the UHANS S1 release will be delayed due to some changes of the original Freeme OS into lighter ROM much closer to the stock Android 6.0 Marshmallow.If everything goes as planned we should get the first shipments of UHANS S1 at the end of May.
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The Company received gross proceeds of $6,260,000 million pursuant to the Private Placement.The capital raise has allowed the Company to expand its field staff, including certified crop advisors, agronomists and qualified sales and marketing personnel to accelerate sales and customer support as we rollout BAM-FX to both domestic and international agricultural markets.The Units, common stock and warrants, and any other securities offered in the Private Placement or any other securities to be offered in any proposed future private placement collectively, the Securities have not been registered under the U.S. Securities Act of 1933, as amended the Securities Act , or the securities laws of any other jurisdiction.This press release is being issued pursuant to and in accordance with Rule 135c under the Securities Act and shall not constitute an offer to sell, or the solicitation of an offer to buy, any securities, nor shall there be any sales of the securities mentioned in this press release in any state in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state.These technologies are focused on providing valuable solutions to challenges facing world agriculture.ZGSI s two primary categories of technologies aimed at sustainable agriculture are: 1 BAM-FX, a cost effective, ionic micronutrient delivery system for plants currently being introduced commercially into world agriculture by Zero Gravity s wholly owned subsidiary BAM Agricultural Solutions and 2 Directed Selection , utilized in the development and production, in the prolonged zero/micro gravity environment of the International Space Station, of large volumes of non-GMO, novel, patentable stem cells with unique and beneficial characteristics.
New industry research from Icontrol Networks, the company behind the most widely-distributed connected home platform in the industry, has found exceptionally high satisfaction amongst customers who opted for a professionally installed smart home solution.Icontrol Networks DIFM Do it for me Smart Home Survey revealed more than 96 percent of respondents report they are very satisfied or satisfied with their systems.DIY could mean missing out on some featuresWhile 98 percent of respondents said their systems were easy to learn and use, most are still using their systems for single-device control instead of whole home automation where devices work together seamlessly.And although all providers mentioned in the survey offer systems with scheduling or automation features, only 29 and 35 percent of respective users thought their solutions offered these features, pointing to a lack of awareness around the offering.While less than a quarter of respondents installed third-party devices, those that did were most likely to install smart thermostats, smart garage doors and Amazon Echo.What DIYers found most difficultWhen asked about difficulty of usage, most customers reported setting alerts, schedules and automation rules as the most difficult features of the system to use.The data also shows that once customers have had their system for some time, they turn to customer support to troubleshoot proving that a knowledgeable tech support team is invaluable.
Eero, the hardware company behind a system of good-looking home routers — announced today that it has picked up a $50 million investment led by Menlo Ventures and Index Ventures.The San Francisco-based startup says it will use the capital to expand the team and improve its customer support.The money will also fuel distribution efforts.Though the products are already available at Eero.com and Amazon, customers will also be able to buy one hell of a fancy router — the kind you d expect to see from Apple — on BestBuy.com, starting this week.Eero products will debut in physical Best Buy stores this summer.Eeros aren t cheap: The company s three-pack costs $499, while single units are priced at a slightly more modest $199.Both Menlo s Mark Siegel and Index Ventures Mike Volpi will work closely with Eero as part of the deal.Siegel will join Eero s board, while Volpi will collaborate as a partner.First Round Capital, Shasta Ventures, Redpoint Ventures, and Playground Global —all previous Eero investors — also participated in the funding round.Eero has put together at least $90 million in funds since its seed round in February 2015, when the startup secured $1 million in presales in two days.
Flight search engine giant Skyscanner is the latest company to embrace automated customer support with the launch of a new Facebook Messenger bot that lets users search for flights through conversational question and answers.Available globally in English only for now, users can enter destinations and receive live flight prices, though Skyscanner also recommends destinations if the user isn t quite sure where they wish to go.For example, they can type anywhere and Skyscanner serves up some suggestions.These suggestions are based on real-time search trends and the current cheapest pricing, and mimics the existing everywhere feature in Skyscanner s mobile and Web apps.The bot then displays scheduled flights and prices, and provides a link to Skyscanner s website to complete the booking.Founded out of Scotland in 2003, Skyscanner is Europe s most popular travel search engine by traffic, and the world s second largest after Kayak.Though Skyscanner is better known for flight-search, it has long branched out into other verticals, including hotel search and car hire.Following its gargantuan $192 million funding round back in January, the company reportedly gained the much-hyped unicorn status — a private company with a $1 billion valuation, elevating it one of Britain s biggest consumer tech companies.Skyscanner isn t the first travel company to embrace Messenger as a platform — earlier this year Facebook and KLM airlines announced a partnership enabling KLM customers to receive flight confirmations, boarding cards, reminders, flight status updates, and customer service directly through the Facebook Messenger app.Moreover, Skyscanner is one of many tech companies to embrace the bot revolution, with the likes of Poncho, 1-800-Flowers, CNN, and Foursquare launching bots in recent months.It s almost like if you don t have a bot, then you re lagging behind a hot emerging trend.The messaging economy and conversational search are areas which we believe are incredibly important evolutionary features for the travel industry, said Skyscanner director Filip Filipov.
And interestingly enough, the company even said that customers will frequently call GoDaddy s customer support line to pitch and get feedback on their business ideas.Other users can then see ideas and answer yes or no, giving valuable feedback to the entrepreneur.One cool feature – the app will tell you what business ideas were submitted from entrepreneurs in your area.Flare will also verify certain users to give them credibility, a way the company hopes to increase the chances that small-time business owners can get feedback from CEOs and and other well known businesspeople.Rene Reinsberg, VP of Emerging Products at GoDaddy, explained that the goal is to allow entrepreneurs to get feedback on businesses at the idea stage, since nowadays most crowdfunding campaigns which were arguably once supposed to be build just around ideas require a lot of upfront polish and capital.But in the company s defense, there is currently no connection between the app and GoDaddy services.
Even existing corporations are seeing the value in these startups and partnering with them to address specific issues.One of the biggest changes to the business environment as a whole – and why startups need to pay attention to it – is the rise of the Google It culture.The Google It culture refers to the tendency to search online for answers before trying any other method, as well as expecting immediate results.Since company websites are online 24/7, customers aren t limited to certain support hours to answer basic questions.A 2015 Forrester report found that a company switched to focusing on providing self-service options they saw a 30 percent decrease in the amount of time customer support agents spent answering repetitive questions.They re not starting from scratch and don t want to be treated as though they are.
TunnelBear VPNA free VPN app is always a good place to start, so here s TunnelBear, which, rather excellently, has a roaring bear as its official mascot.There are also options to browse anonymously, as well as unblock proxy sites – and with 400 million downloads in the bank, it s evidently an app that people have put their trust in.It s glad you asked: offering multiple servers across four different continents not Antarctica – sorry, penguins , round-the-clock customer support and unlimited bandwidth, it also won t throttle your internet connection when performing its duties.Offering high-speed and encrypted connections, VPN Master may be trying to cash in on its name alone – but, given its strong rating on the App Store, it may be a sales tactic that s working handsomely.Cloud Ark VPNLooking for the smartest VPN around?This free well, mostly – we ll get onto that VPN app gives you at least 10 VPN hours a month which apparently is enough, say the app s makers , as well as promises of high security, unlimited data transfers and the fastest VPN servers around.
That s the argument made by Clara Shih, chief executive and co-founder of Hearsay Social Inc., a maker of digital marketing software founded in 2009, and a director of Starbucks Corp. SBUX -0.25 % Ms. Shih—who has written a new book on the subject called The Social Business Imperative —argues that every company needs to accept the fact that it, too, must become a technology company.Is it fair to say you re a digital ambassador to the company?It really has become everyone s job, whether you re a CEO, chief marketing officer, front-line salesperson, customer support.I think having Kevin Johnson—having been an executive of Microsoft and Juniper JNPR 0.61 % —appeals to Starbucks in that this is a technology executive who really infuses that DNA into Starbucks.They realized that all the actuarial tables show that the more active you are, the longer you ll live, the healthier you ll be.They said, instead of being this passive assessor of risk, what if we became an active coach?
1 hit in the Chinese iOS mobile game market, but it accomplished it by self-publishing the title.Kabam s free-to-play Marvel: Contest of Champions has generated well over $100 million in the West to date, and the company was eager to take it to China.How that happened is an instructive lesson for Western game companies who want to succeed in China, which has the largest mobile game market in the world with $7.1 billion in revenue.Kent Wakeford, the chief operating officer of Kabam, said in an exclusive interview with GamesBeat that the company initially partnered with Longtu to make the game.But Kabam saw that the opportunity on Apple devices, where file sizes could be larger, could enable a big game and a big investment.In China, it s OK to create pay to win free-to-play games, where players who spend a lot of money can gain VIP advantages over those who don t. We had to redesign the game so that it catered to the VIPs, Wakeford said.There s a feature dubbed auto-fight, where you could skip the fight and then move on to the loot grinding and the meta game.We sensed a different perspective working with a different third-party.We have the marketing infrastructure set up, the customer support system, and we have now tested the devices and operating systems and worked through all of the quality assurance and certification issues in China.
Companies are working fast and furious to take advantage of the opportunities IoT provides and grab their stake in the multi-billion dollar market analysts predict it to become.Ryan LesterThe opportunity to transform your business with the IoT is great, but the obligations that come with that transformation are equally so.Being the proprietor of a technology platform now makes you responsible for areas like uptime, security and customer support.It means employing a customer-facing help desk that can answer detailed technical questions — not just about the physical product you are selling, but how it s connected, how the app works, features that are available, etc.However, an IoT-connected product, if planned and executed well, can provide even the most longstanding traditional companies a shot of innovation.Whether enhancing an existing product or creating something new, a successful IoT project requires a ton of planning and an honest conversation with stakeholders on how best to move forward.