It’s hard to overstate the importance of customer experience for consumer facing businesses.Gartner research finds that more than two-thirds of firms now compete on the basis of customer experience, while Altimeter claims that it’s the main reason companies invest in digital transformation projects in the first place, writes Sudarshan Dharmapuri, SVP Products at IMImobile.Organisations are trying to deliver the sort of seamless experience that makes the customer’s life as easy as possible, adopting new customer interaction channels such as WhatsApp or Facebook Messenger, and making greater investments in areas such as automation, AI and Natural Language Processing (NLP) so that customer interactions are easier and more accessible.Companies have tried to manage and integrate these channels with business systems themselves but are finding this approach increasingly unsustainable.This programming-intensive approach is expensive and time consuming, costly to maintain and evolve on an ongoing basis, and leads to proliferation of application silos, which are difficult to manage over time.For organisations, meeting these expectations brings opportunities to drive cost savings through the automation of existing journeys and to take advantage of the possibilities opened up through the capabilities of new channels.
The information management is a business-critical activity to organize different forms of information- unstructured data, small data, big data, or scattered data that’s growing at an astonishing pace, and then distribute it to the concerned stakeholders or departments.The four key problems that information chaos cause within the organization:• The information is in silos and without connecting the dots, the organizations fail at using the right information to engage the right customer, employee, or the partner at the right time.• In the dynamic world, no human figure can analyze the petabytes of data and extract the insights from the collected data in a couple of minutes, which is actually a need of the hour.The employee’s productivity decreases due to the lack of access to the information and insights in the real-time.• Just forget about process automation because even intelligent machines need to be trained with loads of data to perform operations in an automated fashion.
Giants Baidu, Alibaba, and Tencent have a combined market valuation of roughly US$1 trillion and a commanding market share of China’s consumer internet industry.Alibaba enjoys a controlling stake in iconic Southeast Asian ecommerce company Lazada, as well as a minority stake in Indonesian ecommerce unicorn Tokopedia.Fellow Indonesian unicorn Gojek recently closed a US$1.2 billion funding round that saw Chinese giant Tencent as its lead investor.Baidu solidified its own presence in Southeast Asia following a US$200 million joint venture fund with Asia Mobility Industry, making clear its ambitions to be a regional leader in autonomous driving.With solutions poised to transform the global industry, what does this next chapter mean in practice?The Fourth Industrial Revolution is delivering a seismic digital transformation to our global industry.
We welcome special guest Jennifer Kyriakakis from digital commerce software vendor Matrixx this week, so Scott and Jamie spend the whole hour trying to work out what the hell ‘digital’ actually means in the telecoms environment.The three of them discuss best practice, why digital transformation is important and who, if anyone, is doing it well.
In McKinsey’s recent Global Survey, it was noted that 8 out of 10 enterprises have taken up digitalization in the past five years in at least one of their business processes. Mckinsey’s other research found out that there are factors that can significantly improve the chances of transformation succeeding for any business type. These factors fall in 5 categories -  Hiring the right, digital-savvy leaders - Adding new leaders familiar with digital technologies is one of the keys to transformation success. Driving opportunities for the workforce of the future - Working on building talent and skills throughout the organization is important for digital transformation. The talent and skill building can be done in three ways - defining individual roles and responsibilities to align with the goal of transformation, engaging the specific roles of integrators, and involving technology-innovation managers. Entrepreneurs who deploy more technologies in their business processes or operational models than others have more success in their transformation.
The company says the move has already helped improve customer service with faster, more effective information sharing.Ferguson, which had $16.7 billion in sales last year, wanted to focus on its frontline workers as part of a digital workplace program that centers around the use of Office 365 and a rollout earlier this year of Teams.The application is now in regular use by over half of Ferguson’s 28,000 workers across 1,400 sales locations and 10 distribution centers.“Until recently, frontline workers were outside the realm of IT workers,” said Raúl Castañón-Martínez, a senior analyst at 451 Research.“There are several reasons for this, including the fact that collaboration tools have traditionally focused on knowledge workers.Organizations are becoming increasingly aware that digital transformation initiatives are relevant for all employees; this is particularly evident for client-interfacing positions.”
Digital transformation has to flow in every part of the organization and should be naturally pushed by the CEO, CFO and CIO, an industry expert said.Vijay Jaswal, Chief Technology Officer at Software AG for the Middle East and Turkey, told TechRadar Middle East that chief digital officer (CDO) is not needed as the flow has to be natural and from the top management.There shouldn’t be a need for a CDO as the digital mindset has to flow through the CEO and CIO, and all the way down to PAs.It has to be in the culture or DNA of an organisation,” he said.It [CDO] is becoming obsolete in Europe and the same will happen around the world,” he said.“We, as consumers, have all got smartphones and drop pins to get taxis and expect the taxis to come quickly.
There are a number of best fintech app ideas introduced by fintech app development companies, who are helping the existing financial structures and larger financial corporations that are less into technology.fintech application development trends It is a multi-billion-dollar industry, still dominated by a number of fintech startups.For fintech domain, the rise of fintech startups, stress on building best fintech apps for any type of financial business also has some concrete reasons behind.In the earlier days, there were only a few data which the underwriters have while assessing the risk.Visit: E-commerce App Development Company But what they lack is a collaborative environment for which they need to get into an effective partnership with the traditional institutions, as per the Capgemini Reports 2018.Few businesses are interested in creating the best fintech app for auxiliary financial services, which includes :
Why study an MBA in a digital school?The rise of new digital companies and the demand for qualified profiles in business and technology are two very important events in the history of business.One of the most sought after options by futuristic and innovative leaders is the online MBA .But what role does training in Digital Business play today?What is an online MBA?Who can study an online MBA in Digital Business?Advantages of studying an MBA in Digital BusinessWhat is learned in an online MBA in Digital Business?While before the students who were taking a master's degree in business management tended to the world of MBA consulting, nowadays there is a tendency for many MBA students to opt for Digital Transformation.For this reason, it is important the role of educational environments and business schools to adapt their offer to this new management model.The data is very favorable for digital businesses , a study by Infojobs reflects the evolution of digital jobs  since 2009, when they practically did not exist.It is important to think about this information since in a decade we have seen how works that nobody knew now have become essential and are among the most sought after.What is an online MBA?An online MBA is a training dedicated to different types of professional profiles that want to specialize and grow in the business environment.It is the acronym for Master in Business Administration and its online feature offers advantages thanks to its offline programs through the use of virtual platforms and tools.The online MBA in Digital Business that we present is based on practical methodology and aims to train futuristic and innovative leaders that adapt to changing environments.Understand how the digitalized company works, know how to manage it, organize growth strategies, have knowledge about business and organization, strategic planning, agility, marketing and leadership.Who can study an online MBA in Digital Business?All those professional profiles interested in expanding their knowledge and improving their skills in the digital environment can learn with an MBA.
Publicis Groupe’s ongoing restructuring, which was first announced in 2015, is further taking shape in the U.S. via the introduction of three “zones” that break up the holding company’s creative hub into three geographical brackets.Publicis Communications, which encompasses creative networks including Leo Burnett, Saatchi & Saatchi, Publicis Worldwide, BBH, Marcel, Fallon, MSLGroup and Prodigious, will now be organized under West, Center and East divisions.Andrew Swinand, CEO of Leo Burnett North America, will take the helm of Publicis Communications Center, where he will lead Leo Burnett in Chicago and Detroit; Turner Duckworth; Fallon in Minneapolis; Martin Retail Group in Birmingham, Alabama; and Arc in Chicago.Jem Ripley is taking on the role of Publicis Communications East CEO.He joins from consulting firm Capgemini, where he led the digital transformation business for North America.Prior to that, he spent 10 years at Publicis’ SapientRazorfish as president of the East region.
RPA has played an important role in helping Mars, the candy giant, automate many of its processes and save time and money along the way.But the technology is in its early days, said John Cottongim, automation director at Mars, who is leading the company’s digital transformation efforts.At Transform 2019, he presented his wish list of new capabilities that would make it easier to scale up RPA for large enterprise deployments.Enterprises are still struggling with adding AI to workflows using point-solutions.The industry has yet to create standards for many important aspects of RPA, including process data and AI capabilities.As soon as industry comes up with better ways for standardizing the data, he said, the automated learning can become a more practical task.
At Transform 2019 this week, experts weighed in on what will be required to take RPA from a simple point solution to a robust digital factory.The goal is not so much to replace humans, but to find better ways to complement human workflows.Telecom giant CenturyLink discovered that scaling and managing a bot workforce required a thoughtful approach.“After that, a lot of the initial bot developers were doing maintenance on existing bots.“Call centers agents and field technicians would end up doing a lot of swivel chair copy and pasting activities,” Bond said.This gives the IT team time to be more strategic in more significant digital transformation activities that might involve replacing disparate application across the company.
Data is considered as an important asset imperative in digital transformation in business growth. Technology combined with workforce talent instill digital culture, which helps organizations to improve the customer experience while strengthening organizational operations.  
Digital transformation is not a project or one-time installation but it is an ongoing and continuous evolution, an industry expert said.“It is gaining traction in the Gulf countries but at different levels for different entities.The pace of technology development has outpaced the adoption in the industry, which means there is an industrial divide now,” Jay Srage, CEO of technology advisory services company Centrigent and head of operations and lecturer at Michigan Ross Business School, told TechRadar Middle East.Centrigent was started in 2017 to help enterprises and governments to accelerate the adoption of emerging technologies while the school educates top-level executives on building sustainable strategies in preparation for the digital era in healthcare, retail and finance sectors.The whole idea of the UN and WEF (World Economic Forum) is to connect every person on the planet but now there is an “industrial digital divide”.Self-driving cars are out there in 2017 but not here yet and people don’t know what machine learning is and don’t know the difference between machine learning and deep learning.
Glean digital maturity in your business with the right digital transformation framework and tailor-made strategies.Platformation is the right engine that encompasses the four key dimensions of digital disruption—open, scalable, connected and intelligent network.
Exec feels the sizzle at town hall meetingIt is a "myth" that DXC Technology is exporting thousands of frontline customer support jobs from the US to cheaper offshore locations – the figure is in the hundreds, a company vice president has said.Senior management spent the first 20 minutes highlighting the sponsorship of a US IndyCar racing driver Simon Pagenaud, customer successes, including with United Airlines, and corporate challenges.So we talk about morale, you talk about going faster, swim harder... smile: be a DXC ambassador, but it's a lot of stick and no carrot – hero contractor tells town hall meetingJim Smith, veep of digital transformation and customer advocacy, described DXC's current position as being in the "eye of a storm" with respect to systemic shifts in traditional tech services – how they are sold, delivered, the influence of the cloud, and repercussions for staff.A head pokes out above the parapet
Logistics is generally the detailed organization and implementation of a complex operation.The resources managed in logistics can include physical items such as food, materials, animals, equipment, and liquids; as well as intangible items, such as time and information.The logistics of physical items usually involves the integration of information flow, materials handling, production, packaging, inventory, transportation, warehousing, and often security.According to this study, over the next five years the Digital Transformation in Logistics market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019.In particular, this report presents the global revenue market share of key companies in Digital Transformation in Logistics business, shared in Chapter 3.This report presents a comprehensive overview, market shares and growth opportunities of Digital Transformation in Logistics market by product type, application, key companies and key regions.Ask for PDF Sample Copy: report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market.The Key Manufacturers covered in this report:Deutsche Post DHLKuehne + NagelUPSDB GroupFedExNippon ExpressWorld CourierSF ExpressPanalpinaCEVAAgilityDSVKerry LogisticsCH RobinsonVersaColdMarkenAir Canada CargoThis study considers the Digital Transformation in Logistics value generated from the sales of the following segments:Segmentation by Product Type: Breakdown data from 2014 to 2019, and Forecast to 2024.Cold Chain LogisticsNon-cold Chain LogisticsSegmentation by Application: Breakdown data from 2014 to 2019, and Forecast to 2024.Bio PharmaChemical PharmaSpecially PharmaGet Reasonable Discount: addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole.It also analyzes key emerging trends and their impact on present and future development.The global Digital Transformation in Logistics market has been segmented by region which includes the Americas, United States, Canada, Mexico, Brazil, APAC, China, Japan, Korea, Southeast Asia, India, Australia, Europe, Germany, France, UK, Italy, Russia, Spain, Middle East & Africa, Egypt, South Africa, Israel, Turkey, GCC Countries.
Google today announced that it has entered into a definitive agreement to purchase Elastifile, a Santa Clara, California-based provider of enterprise cloud file storage solutions, for an undisclosed price.(CTech cited an anonymous source as saying Google is paying around $200 million.)Assuming the acquisition passes regulatory muster, the search giant expects it to be completed later this year, at which point the Elastifile team will join Google Cloud.Perhaps uncoincidentally, this news comes on the heels of the launch of Elastifile File Service on Google Cloud Platform, a fully managed version of Elastifile optimized for Google Cloud Platform.Google Cloud CEO Thomas Kurian wrote in a blog post that Elastifle will be integrated with Google Cloud Filestore in the coming months.“File storage is fundamental to enterprise infrastructure and a priority for customers looking to accelerate their digital transformation.
Researchers at Imperial College London have said that the NHS remains vulnerable to cyber-threats such as WannaCry, and called on it to take “urgent steps” to improve security.The global WannaCry ransomware attack in May 2017 disrupted operations at around 34 NHS trusts, preventing staff from accessing patient data and carrying out critical services.It is estimated to have cost the NHS around £92m in total, and in response the Department of Health and Social Care announced it would spend £150 million over the next three years to improve security.The recently announced NHSX unit, which is overseeing digital transformation, is also tasked with clarifying security operations.But these measures, while important, do not go far enough and the NHS remains vulnerable due to out-dated computer systems, a continued lack of investment and a deficit of skills and awareness in cyber-security, researchers from Imperial College London’s Institute of Global Health Innovation said in a white paper presented last week in the House of Lords.They said more investment is needed and recommended key measures including employing cyber security professionals in IT teams, building “fire-breaks” into systems to allow for the isolation of certain segments of the structure in the event of an attack or virus infection, and instituting clear communications systems to that staff know where to get help and advice on cyber security.
Despite enterprises’ best efforts, painless AI deployments appear destined to remain elusive for all but the most dogged adopters.A recent study conducted by analysts at International Data Corporation (IDC) found that of the organizations already using AI, only 25% have developed an “enterprise-wide” AI strategy, and it found that among those in the process of deploying AI, a substantial number of projects are doomed to fail.IDC’s Artificial Intelligence Global Adoption Trends & Strategies report, which was published today, summarizes the results of a May 2019 survey of 2,473 organizations that use AI solutions in their operations.It chiefly focused on respondents’ AI strategy, culture, and implementation challenges, as well as their AI data readiness initiatives and the production deployment trends expected to experience growth in the next two years.“Organizations that embrace AI will drive better customer engagements and have accelerated rates of innovation, higher competitiveness, higher margins, and productive employees,” said IDC Artificial Intelligence Strategies vice president Ritu Jyoti.“Organizations worldwide must evaluate their vision and transform their people, processes, technology, and data readiness to unleash the power of AI and thrive in the digital era.”