For sensitive matters, it is easy to take cover behind a screen after delivering the needful.
But the risk of misinterpretation, and/or lack of due deliberation can be detrimental to your business relationships, damaging them in the process.Bearing this in mind, emailing is most effective in the following cases:You are providing directional, important, or timely information.You are sharing detailed information and data, which likely is sensitive/confidential.You are ensuring there is a record of communication.
It also can hurt oneâs reputation by leaving a bad impression on whomever will be receiving it.
Face-to-face communication is particularly effective when:Youâre clarifying something:Â Due to the conversational nature of this communication, each person can obtain clear answers in a quick manner in addition to gaining more information from asking questions.Youâre building relationships:Â Face-to-face communication helps develop trust between two people.
This is especially important when building relationships, which in general are essential for future communication, and are difficult to form through text on a computer or merely by call.Youâre having hard conversations:Â Face-to-face communication is important when having tough talks, as itâs the most direct line of defence in ensuring that the problem is fully solved.
Services have evolved to be low-cost, dependable and innovative, leading businesses to utilize this means to the best of their abilities.