We are all increasingly aware of the reality that robots play a major role in our lives now.

Whether it is in physical form – as a helper during surgeries – or in software, as in a chatbot solution, we are all surrounded by a bevy of machines that influence our lives in very significant ways.That’s why it should come as no surprise that even the HR department of various organizations are considering using bots to replace their actual human resources!The irony is perhaps stark in this context, but it soon starts to make sense.

Gartner, for instance, has predicted that 80% of all end-to-end customer interactions will be replaced by interaction with chatbots.

No or Zero human involvement will occur because of chatbots at all.The truth is that chatbots have already started to change the HR industry, and it is only in a strictly projective sense that their impact may be considered hypothetical.More realistically, though, they have already made their mark.

If we consider the future, here are some of the ways in which they are likely to create further impact:Chatbots will overshadow mobile appsIt is predicted that the market for mobile apps will become quite saturated, given their current popularity.

This leads to the prediction that numerous companies will put their money into chatbots solutions over mobile application development, as it will result in cost savings of around billion hours by the next 3 to 4 years, combining both the time savings of customers as well as businesses.Not only this, but it will also lead to monetary savings of billions of dollars.