Many companies have started using bots to increase their business with a chatbot.There are many services wherein a single bot is not sufficient or can underperform; hence, the idea of multi-bot AI architecture evolved.Benefits of a multi-bot approachCustomer can address everything from a Single Point or ConversationFrom a user perspective, it can prove to be quite a bit of hassle in a case they need to have a conversation with bots as well as humans for solving a particular problem.For instance, for a billing related query, a chatbot would answer the most basic questions of a user and then schedule a call with the customer care for more detailed information.This leaves the customers waiting till some executive is available to speak to.With a multi-bot architecture, a business can schedule multiple bots to do the heavy lifting in the backend.But if, there is a single Ai bot required handling multiple tasks together, then it will affect its performance.If too many tasks are assigned to a single AI bot, then there are tradeoffs to be made between quality and functionality.This is why a multi-bot architecture is desirable so that too much pressure does not come upon a single bot.Different bots for different tasksWith a multi-bot architecture, it is possible to assign a different bot for a different task.
More

Top