What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.

Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.

Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.

Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.

Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).

Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.

What is a Contact Center Solution?Call Center Solution is also known as Contact Center Solution is more than something that makes the connection between agents and customers.

This is a system that contains various features, designed to support every aspect of a contact center.

Regardless of whether you deal with inbound, outbound calls, or a combination of both, Contact Center Software can help you streamline your customer support in order to provide exemplary service.This software doesn’t only focus on phone calls, and many solutions offer omnichannel support too.

Due to this feature, you can manage all communication from one platform, creating a seamless customer experience.Previously, only some companies had the capability and space to set up physical hardware to create a call center.

Nowadays, software-based solutions enable smaller companies and those without fixed offices to host virtual call centers, as well as reducing the up-front cost for on-site centers, too.

But if we talk about the best contact center solution then we can say that that will have computer telephony integration, allowing it to run alongside existing phone set-ups (be that physical, VoIP, or something else).

Businesses need innovation in today’s era.

Customer support has become essential to generate leads and scale up any business.The cloud contact center is the most evolving and demanding technology for your business.

With deployment ease, cloud contact solutions help to tackle security, scalability, operational costs, and compliance.Factors to choose the best cloud contact centerYou must keep some factors in mind before choosing the best cloud contact center for your business that includes:Scalability and flexibilityCloud-based contact center offers to scale up to accommodate an unanticipated call volume with ease and scale down the additional resources that are not required.For instance, in the healthcare industry, you may get significant appointments of patients and other queries, and you require more agents to handle them.

Do not worry, and you are in safe hands because Contaque cloud-based IVR solutions offer easy scaling with convenience and hassle-free experience.Improved Business ROIOnce you are looking for the right cloud contact center for your business, then you should forget about the expenses involved in hardware installation.

With a minimum investment, you can improve the scalability and operations of your business.

But you must be thinking, how does that add value to your return on investment?You can easily tackle business operations and call monitoring details, your employee’s performance, call volume trends, and call distribution all in one place.

We all know that any business’s growth is dependent on happy customers and customers can happy only when they get good customer service.

For good customer service contact center is one of the most useful solutions.

If you are curious about “What is Contact Center Solution”, then we are going to brief you about it.

Please give attention to it.What is a Contact Center Solution?A contact center is a solution that manages customer interactions across various channels.

Along with handling outbound and inbound calls, its agents also communicate with customers by email, messaging, chat, and social media.While many consumers still prefer to contact customer support over the phone, they’re increasingly starting to use other channels like email, messaging, and social media.

According to our Experience Trends Report 2021, messaging channels like WhatsApp and Facebook are quickly becoming new consumer favorites—the popularity of social messaging apps rose faster than any other support channel in 2020.Companies must have flexible and dynamic contact centers in order to cater to evolving consumer preferences and provide the seamless, omnichannel experience that customer has come to expect.Read More

Cloud Computing can be described as the practice of using a network of remote servers hosted on the internet to store, process, manage data rather than a local server or a personal computer.

Nowadays, so many companies are in the market, which has been offering these computing services are known as Cloud-Based Services.

Cloud-Based services have so many different types of services such as Unified Communication including Cloud Telephony, Audio Conferencing, Video Conferencing, etc.Unified Communication ServicesIt is a type of framework was made for integrating various asynchronous and real-time communication tools.

The main motive of Unified Communication Solutions is improving business communication, collaboration, and productivity.

UC works on an interconnected system of business communication devices and their applications instead of using a singular technology.Its framework has some beneficial business communication tools such as Internet Protocol (IP) telephony and video and audio conferencing.

This type of tools is known as Synchronous Communication.Now we are going to discuss the part of Unified Communications Such as:· Cloud Telephony· Audio Conferencing· Video ConferencingCloud TelephonyCloud Telephony is one of the latest technologies of Cloud Computing.

Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls by making proclamations.

It alerts when obliged, affirming the arrangements, meeting timetables and gatherings, giving updates, leaving the messages on voice-mail, exchanging calls to agents on live reactions and resigning the number when unanswered or busy.

Auto Dialer software is a necessary solution for all Contact centers to increase their business productivity.

It helps in quality monitoring, managing leads, Customer Relationship Management, voice recordings, multiple campaign and reporting.

All these features are integrated into one software, to help enhance the productivity of contact center.

Compatible with third-party devices:The auto-dialer technology merges seamlessly with any existing telephone infrastructure or technology and can run with third party components like telephonyequipment to integrate with the normal call center solutions like call activation of call recording devices.

These changes have come at a time when the organization is transforming its service offering and expanding its global reach.

While our name remains the same as Contaque, we have decided to launch our new website and logo to represent correctly who Contaque is and what we bring to the cloud contact center industry.Contaque is an instantly renowned name in the industry and to continue to thrive in the cloud contact center business, we wished to elevate and modernize our brand effectively.

When creating the new website and logo, new visual effects were also added to reflect the history and capabilities of the organization.

As a nod to the organization's roots, the decision was made to make a logo and launching the new website that goes with our identity and provides the latest information to our clients.

Moving away from the traditional script font to a clean and modern font was an important decision that the organization felt to match the confidence they feel to communicate with the clients.

The new launching of the website and logo of Contaque has been designed keeping in mind the global reach of the organization.Contaque has helped thousands of clients to continue their businesses even in the COVID19 pandemic.