Along with statistical surveys, this is considered equally important.Knowing the needs well:Things become easy to deal with customer management control upon having knowledge of customer needs.
The concerned organization is expected to be having various channels in this regard.
API powered open banking:Under the aegis of APIs, it has become possible for the developers to develop customized apps, which enriches an open banking concept even better.
It indeed enhances global transactions.
In fact, digital banks have started conducting an explicit cash management program to understand customer needs thoroughly.
Moreover, the persona should perfectly represent customers.