When the bank last dared to investigate the customer satisfaction?nordea's ex-ceo Christian Clausen flash first, that the deposits could be started at some point to charge a fee.If the central bank interest rates will remain for a long time overdrawn, the bank will be forced to pass a negative interest rate to their customers, Clausen argument.in his Book the economic of the ten most destructive idea Wahlroos told the proposal had a negative rate of charge of deposits of Nordea's government even before the Clausenia.Wahlroos, reasoning that ordinary people cannot, however, began to charge a deposit fee as long as the bills are available.the Bank of Finland in the last survey, only 17% of consumers pay their purchases in cash and 71% of the card.